Remote - Client Operations Associate

Passport & Purpose; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Passport & Purpose is seeking a Reservations Support Specialist to handle remote scheduling and reservation coordination. You will assist with booking requests, maintain client records, and ensure timely communication with clients throughout the coordination process.

Ideal candidates are organized, detail-oriented, and comfortable working remotely. The role emphasizes strong customer service, clear updates, and adherence to internal workflows to deliver a smooth client experience.

Qualifications

• Experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.

Responsibilities

• Assist with reservation and scheduling requests in accordance with established procedures
• Communicate with clients to confirm details, provide updates, and answer general inquiries
• Maintain accurate client records, booking information, and documentation
• Monitor timelines and ensure confirmations and changes are processed correctly
• Provide general support to ensure a smooth and positive client experience
• Follow internal workflows and quality standards to ensure consistency and accuracy
• Collaborate with internal team members as needed to support daily operations

Skills

Customer service

Communication

Organization

Remote teamwork

Job description

Reservations Support Specialist -- Remote

Location: Remote (United States)

About Us

As a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions.

Position Overview

The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process.

This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment.

Key Responsibilities

• Assist with reservation and scheduling requests in accordance with established procedures


• Communicate with clients to confirm details, provide updates, and answer general inquiries


• Maintain accurate client records, booking information, and documentation


• Monitor timelines and ensure confirmations and changes are processed correctly


• Provide general support to ensure a smooth and positive client experience


• Follow internal workflows and quality standards to ensure consistency and accuracy


• Collaborate with internal team members as needed to support daily operations

Qualifications & Skills

• Strong customer service and communication skills


• High level of organization and attention to detail


• Ability to manage multiple tasks in a structured, remote environment


• Basic computer skills and comfort learning new systems


• Reliable, professional, and self-motivated

Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.

Work Environment & Schedule

• Fully remote position


• Flexible scheduling may be available


• Training and ongoing guidance provided

Why Work With Us

• Remote work flexibility


• Supportive and process-driven environment


• Clear expectations and structured workflows


• Opportunity to develop coordination and client support skills

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.