Online Reservations Associate – Entry Level (Flexible)

Professional Travel Group Hub; Illinois; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Onboarding & training

Flexible work environment

Access to reservation systems

Career development

Job summary

Professional Travel Group Hub in Illinois seeks entry-level Customer Service Hospitality – Reservations specialists to assist clients with reservations, manage details, and ensure a smooth experience. No prior experience required; training and support are provided.

You will use online reservation tools, coordinate bookings for hotels and travel services, and maintain accurate records. This role offers onboarding, a flexible environment, and opportunities to develop in hospitality and travel

Qualifications

• Strong communication and a customer-first mindset.
• Detail-oriented with excellent organizational skills.
• Familiar with online reservation tools and systems.
• Ability to manage multiple tasks independently.
• Customer service or hospitality experience is a plus but not required.

Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel services.
• Communicate booking details clearly and professionally.
• Support the reservation process from inquiry to confirmation.
• Review reservation info for dates and guest details accuracy.
• Maintain organized records of bookings and communications.
• Provide follow-up support and answer customer questions.

Skills

Strong communication

Organized with detail

Reservation systems

Independent task management

Customer service experience helpful

Tools

Reservation systems

Job description

Professional Travel Group Hub in Illinois seeks entry-level Customer Service Hospitality – Reservations specialists to assist clients with reservations, manage details, and ensure a smooth experience. No prior experience required; training and support are provided.

You will use online reservation tools, coordinate bookings for hotels and travel services, and maintain accurate records. This role offers onboarding, a flexible environment, and opportunities to develop in hospitality and travel