Online | Customer Service Hospitality – Reservations | Entry Level

Aisles & Abroad; Illinois City (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding

Reservation systems access

Professional development

Flexible work environment

Collaborative team culture

Job summary

Aisles & Abroad in the United States is seeking an entry-level Customer Service Hospitality – Reservations representative to assist clients with booking hotels, resorts, and travel services. This role emphasizes accuracy, clear communication, and a smooth guest experience.

No prior experience is required; comprehensive training and ongoing support are provided to help you succeed in coordinating reservations and managing booking details.

Qualifications

• Strong communication and a customer-first approach.
• Highly organized with attention to detail.
• Comfortable using online reservation tools and systems.
• Able to manage tasks independently.
• Experience in customer service or hospitality is helpful but not required.

Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel services.
• Provide clear, professional communication regarding booking details and availability.
• Support the reservation process from inquiry to confirmation.
• Review reservation information for accuracy, including dates and guest details.
• Maintain organized records of client bookings and communications.
• Provide follow-up support and respond to customer questions as needed.

Skills

Communication

Organization

Online reservation systems

Task management

Customer service experience

Tools

Reservation tools

Job description

Position Overview

We are seeking service-driven and detail-oriented individuals to join our team in a Customer Service Hospitality – Reservations role. This position focuses on assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience.

This is an entry-level opportunity within the hospitality and travel space. No prior experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services
• Provide clear and professional communication regarding booking details and availability
• Support the reservation process from inquiry through confirmation
• Review reservation information for accuracy, including dates and guest details
• Maintain organized records of client bookings and communications
• Provide follow-up support and respond to customer questions as needed

Qualifications

• Strong communication skills with a customer-first approach
• Organized with attention to detail
• Comfortable using online systems and reservation tools
• Ability to manage tasks independently
• Customer service, hospitality, or administrative experience is helpful but not required

$45,000 - $65,000 a year

What We Offer

• Structured onboarding and training
• Access to reservation systems and travel resources
• Ongoing support and professional development
• Flexible work environment
• Collaborative and supportive team culture

Ideal Candidate

This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment.