Entry-Level Hospitality Reservations Specialist

Professional Travel Group Hub; Baltimore (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Structured onboarding

Reservation systems access

Professional development

Flexible work

Collaborative culture

Job summary

Professional Travel Group Hub seeks entry-level Customer Service Hospitality – Reservations staff to coordinate reservations for hotels, resorts, and travel services. You will ensure a smooth, positive experience for clients and manage booking details from inquiry to confirmation.

No prior experience required; training and support are provided. Join a structured, supportive team with onboarding and access to reservation tools and travel resources.

Qualifications

• Strong communication skills with a customer-first approach.
• Organized with attention to detail.
• Comfortable using online systems and reservation tools.
• Ability to manage tasks independently.
• Customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services.
• Provide clear and professional communication regarding booking details and availability.
• Support the reservation process from inquiry through confirmation.
• Review reservation information for accuracy, including dates and guest details.
• Maintain organized records of client bookings and communications.
• Provide follow-up support and respond to customer questions as needed.

Skills

Communication

Organization

Online systems

Task management

Customer service

Tools

Reservation systems

Job description

Professional Travel Group Hub seeks entry-level Customer Service Hospitality – Reservations staff to coordinate reservations for hotels, resorts, and travel services. You will ensure a smooth, positive experience for clients and manage booking details from inquiry to confirmation.

No prior experience required; training and support are provided. Join a structured, supportive team with onboarding and access to reservation tools and travel resources.