Online Programs Enrollment and Outreach Specialist

Pathways in Education - Arizona, Inc.; United States; Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Holiday and sick time

Medical, vision and dental coverage

Employer-matched 401k

Job summary

Pathways In Education seeks an Online Programs Enrollment and Outreach Specialist to connect students and families with Pathways in Education and guide them through the enrollment process. This role emphasizes recruitment, community outreach, family engagement, and enrollment support, working with school leadership and the Marketing Department.

Ideal candidates are strong communicators who can conduct information sessions, tours, and outreach, and work independently in a results-oriented

Qualifications

• Respond to all new inquiries quickly and maintain consistent communication with all students/parents throughout the admissions process.
• Complete the required numbers of outbound calls per day to reach prospective students.
• Conduct telephone-based and on-site consultations to prospective students and parents on their educational goals.
• Review programs with parents/student and advise them on admission requirements.
• Ensure that all admission paperwork is completed and filed appropriately.
• Accurately enter new student information into the CRM system.

Responsibilities

• Recruit students who left the program and assist with getting the student educational support.
• Attend regularly scheduled internal meetings to monitor enrollment goals, review policy and procedures, and develop new strategies for recruitment.
• Travel on behalf of the school for recruitment and other school outreach related events.
• Create community partnerships for student recruitment and attend community events.
• Stay informed of current trends and changes in the industry.

Skills

Customer service

Telemarketing / sales

Public speaking

Communications

Education

Bachelor’s degree preferred

Bilingual Spanish preferred

Tools

Microsoft Office / Gmail Suite

Job description

The Online Programs Enrollment and Outreach Specialist plays a key role in connecting students and families with Pathways in Education and supporting them through the enrollment process. This position focuses on student recruitment, community outreach, family engagement, and enrollment support, while collaborating with school leadership and the Marketing Department. The ideal candidate is a strong communicator who is comfortable building relationships with families, conducting outreach in the community, leading information sessions and tours, and working independently in a results-oriented environment.

Hours: Full-time, Monday - Friday Pay Range: $20.00–$23.25/hour Hybrid Work Schedule: Primarily remote with one on-campus day per week.

Our Ideal Candidate Will:

• Respond to all new inquiries quickly and maintain consistent communication with all students/parents throughout the admissions process.
• Complete the required numbers of outbound calls per day to reach prospective students.
• Conduct telephone-based and on-site consultations to prospective students and parents on their educational goals.
• Review programs with parents/student and advise them on admission requirements.
• Ensure that all admission paperwork is completed and filed appropriately.
• Accurately enter new student information into the CRM system.
• Maintain targeted conversion metrics at each stage of the admission process.
• Recruit students who left the program and assist with getting the student educational support.
• Attend regularly scheduled internal meetings to monitor enrollment goals, review policy and procedures, and develop new strategies for recruitment.
• Analyze recruitment and retention data and make strategic recommendations to the Principal / Leadership.
• Travel on behalf of the school for recruitment and other school outreach related events.
• Ensure students/parents meet with Student Advisors to outline Program Completion Plans.
• Create community partnerships for student recruitment and attend community events.
• Stay informed of current trends and changes in the industry.
• Clearly articulate the mission and value of Pathways in Education.
• This position will also be responsible for making recommendations using tracked data for all recommendations.

Preferred:

• Display willingness to make decisions
• Effectively communicate with others
• Able to complete all job requirements in allotted time
• Display an organized and results-oriented approach, and motivation to perform without extensive direction
• Display high quality of work and level of accuracy
• Ability to travel and work alternate hours including weekend and evenings as necessary

Education and Experience:

• Minimum 1 year customer service, telemarketing or sales experiences (including admission experience)
• Ability to effectively communicate in person and in writing and be able to speak publicly
• Possess high energy, attention to detail, and the ability to organize effectively
• Strong presentation skills
• Knowledge of Microsoft Office and/or Gmail Suite
• Bachelor’s degree preferred
• Bilingual Spanish preferred

Benefits and Perks:

• We offer a comprehensive benefits package to full-time staff that includes paid time off, holiday and sick time, medical, vision and dental coverage, incentives and an employer-matched 401k plan.
• PIE provides our staff opportunities to chaperone students on experiential learning trips to amazing places like Italy, Cuba and China as well as U.S. based trips to DC, a ranch in the Rocky Mountains of Colorado and a farm in Northern California.
• We regularly hold social functions to foster a genuine camaraderie that enhances teamwork.
• At our company-wide award functions, we take time to recognize the talent and dedication of the people who make PIE and our students successful.

Pathways In Education embraces diversity and is proud to be an equal opportunity employer.

PIE is a non-profit organization that partners with public schools to provide dropout recovery and prevention programs, including: schools (located in LA, TN, and IL); college tours; and experiential programs that help students learn teamwork, resiliency, leadership, self-confidence, and communication.

Pathways’ schools utilize a blended learning model, combining independent study and small group instruction, focusing on academic recovery, experiential learning, and life and job skills development. With a focus on one-on-one mentorship, PIE teachers and advisors are able to show struggling students the potential that they have not been able to see in themselves.

PIE’s experiential programs promote not only social and personal growth, but community involvement, environmentalism, and STEAM learning, and are proven to increase high school graduation rates among attendees.

Blackbird Farm and Rocky Mountain Pathways Ranch both fall under the PIE umbrella.