Online Order Picker & Customer Pickup Specialist

Kroger; Evergreen (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Kroger in Evergreen, Colorado, is seeking an Order Selector to gather products for on-line orders with speed and accuracy. You will assemble orders, process coupons and payments, and load orders for pickup.

You will maintain freshness and quality, communicate substitutions when needed, and deliver excellent customer service. The role emphasizes following safety guidelines and company values, with tasks spanning stock staging, POS processing, and order verification.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to customer’s order at time of pick-up.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.

Skills

Ability to work without supervision

Read shelf tags

Oral/Written communication

Basic math

Job description

Kroger in Evergreen, Colorado, is seeking an Order Selector to gather products for on-line orders with speed and accuracy. You will assemble orders, process coupons and payments, and load orders for pickup.

You will maintain freshness and quality, communicate substitutions when needed, and deliver excellent customer service. The role emphasizes following safety guidelines and company values, with tasks spanning stock staging, POS processing, and order verification.