Online Marketplace Manager

Naukri Mitra; United States; Remote; USD 95,000 - 128,000; Full time

Benefits offered by this job

Remote work flexibility

Paid time off

Professional training

Collaborative culture

Job summary

Naukri Mitra is seeking an Online Marketplace Manager for a fully remote role. You will drive marketplace growth, onboard and support vendors, and optimize online retail operations to deliver seamless customer experiences.

You will leverage analytics to improve traffic, retention, and loyalty across multi-channel channels, collaborating with remote teams and stakeholders worldwide.

Qualifications

• Experience in building and growing online marketplaces.
• Proven ability to manage vendor onboarding and relations.
• Strong data-driven problem solving and leadership.
• Ability to drive traffic, retention and loyalty.
• Comfort with multi-channel marketplace operations.

Responsibilities

• Growing the marketplace to be a trusted destination for sellers and buyers.
• Building vendor relationships, onboarding and enabling sellers to thrive.
• Managing online retail operations for seamless customer experiences.
• Creating strategies that drive traffic, retention and loyalty.
• Monitoring performance metrics and implementing measurable improvements.

Skills

Analytical

Vendor relations

Problem solving

Leadership

Strategy

Adaptability

Tools

Google Analytics

Shopify Analytics

Amazon Seller Central

Job description

Online Marketplace Manager – Remote Role

Stepping into the world of digital commerce is exciting, but it also takes the right person to lead the way. This role is designed for someone who excels in online retail, understands the challenges of a competitive market, and knows how to connect people with products effectively. If you’ve ever pictured yourself steering a thriving marketplace from anywhere in the world, this opportunity is designed for you.

Why This Role Matters

Online marketplaces are the modern Main Street. Every vendor, buyer, and transaction contributes to shaping the community. As our Online Marketplace Manager, you’ll influence how thousands of people experience the platform each day. Sellers want visibility. Buyers want simplicity. The marketplace needs growth. Your work ties it all together.

Key Responsibilities in Online Marketplace Management

This isn’t a generic role. Your day will shift constantly, and that’s the exciting part. On some days, you’ll analyze conversion rates and sales metrics. On other days, you’ll coach vendors through the setup process. And sometimes, you’ll be the problem‑solver when challenges appear.

Your responsibilities include:

• Growing the marketplace to make it a trusted destination for both sellers and buyers.
• Building vendor relationships, guiding onboarding, and helping sellers thrive.
• Managing online retail operations to ensure customers enjoy seamless experiences.
• Creating strategies that drive traffic, improve retention, and boost loyalty.
• Monitoring performance metrics and implementing improvements that deliver measurable results.

Day‑to‑Day Workflow in Marketplace Operations

A typical day may look like this:

Morning: You check analytics. If conversion rates are down 3% week‑over‑week, you dig into traffic sources and product listings.

Midday: You meet with a new seller. They’re nervous about e‑commerce vendor relations, so you guide them with step‑step onboarding tips.

Afternoon: You collaborate with marketing to launch a campaign spotlighting eco‑friendly vendors. Previously, similar campaigns achieved an 18% increase in engagement.

Evening: You review the digital merchandising setup to ensure product categories are well‑organized for tomorrow’s buyers. That rhythm blends numbers, people, creativity, and quick problem‑solving.

Skills That Make You Shine

Success here blends expertise with empathy. Great digital marketplace strategists combine complex data with human insight.

• Analytical and intuitive: You know how to evaluate traffic metrics, but also trust experience when patterns aren’t clear.
• Vendor‑first mindset: You help sellers navigate the platform with patience and confidence.
• Problem‑solving focus: Whether it’s returns, delays, or drops in sales, you respond with practical solutions.
• Leadership in detail: You’re comfortable managing online vendor systems and multi‑channel marketplace management.
• Strategic thinking: Your approach reflects that of an online retail strategist, blending operational knowledge with growth planning.
• Adaptability: Markets evolve fast—you adjust strategies without missing results.

Tools of the Trade

You’ll rely on digital tools daily. Familiarity helps, but we’ll also provide training where needed.

• Marketplace dashboards for tracking KPIs.
• Systems for online retail operations, such as returns, orders, and logistics.
• Analytics platforms like Google Analytics, Shopify Analytics, or Amazon Seller Central.
• Collaboration platforms to keep our remote team connected.
• Experience with credentials such as Google Analytics certification, HubSpot Academy courses, or Amazon SPN tools will be seen as a strong plus.
• If you’ve worked as an E‑commerce operations manager or digital commerce growth manager, you’ll feel right at home.

Growth Opportunities

• First year: Build vendor trust, improve onboarding speed, and impact marketplace growth.
• Second year: Lead campaigns, shape product categories, and strengthen e‑commerce vendor relations.
• Third year: Guide long‑term strategy and support marketplace business development on a larger scale.
• This is also where your skills as an e‑commerce vendor relations manager will come into play, ensuring sellers stay motivated and supported.

Challenges We Tackle Together

Remote work has its struggles: dropped Wi‑Fi connections, long days, and occasional feelings of isolation. We counter that with:

• Weekly virtual huddles for updates and wins.
• Clear systems to prevent overload.
• A culture where asking for help is seen as a sign of strength, not weakness.

Marketplace growth is tough, too. Campaigns miss targets, vendors resist change, and sales dip. But that’s where you demonstrate leadership and deliver results as a marketplace growth specialist.

Team Wins That Keep Us Going

We measure impact through real outcomes: A new vendor recently doubled revenue in one month after onboarding support. A seasonal promotion campaign led by e‑commerce marketing managers resulted in a 22% increase in weekly sales. Sellers who once struggled to set up their stores are now top performers due to consistent coaching. Behind every number, there’s a human success story.

What We’re Excited About Next

The marketplace is expanding quickly. You’ll help lead projects like:

• Launching sustainable lifestyle product categories.
• Improving systems for online seller relations management.
• Building more innovative tools for virtual store operations.
• Creating fresh marketing campaigns to grow buyer trust.

As our online sales platform manager, you’ll be right in the center of this momentum.

What Success Looks Like Here

We define success through results, not just activity: Sellers onboard faster and feel supported. Buyers enjoy reliable, seamless shopping. Performance metrics (conversion, engagement, retention) rise steadily. The team thrives with your guidance. When these align, the marketplace thrives.

Salary

This role pays $111,431 annually.

Benefits

• Remote flexibility from wherever you feel most productive.
• Paid time off to recharge.
• Professional training to sharpen your expertise.
• A supportive community that values collaboration and celebrates wins.

What You Bring to the Table

The ideal candidate blends digital knowledge with leadership qualities. Experience in online vendor management or similar roles. Familiarity with marketplace business development and multi‑channel strategies. Comfort using analytics platforms and e‑commerce dashboards. Strong communication skills across teams and vendors. A drive to innovate and learn. If you’ve worked as a virtual retail manager, marketplace performance analyst, or digital merchandising expert, you’ll thrive here.

How We Work Together

Even remotely, we keep collaboration simple: Quick chats or calls over endless email chains. Respect for everyone’s time with focused meetings. Space for fun—virtual coffee breaks and team activities. We’re not about micromanaging. We’re about trust, ownership, and results.

Why Join as Our Online Marketplace Manager

This is your chance to guide growth effectively and shape how thousands of people buy, sell, and succeed online. As our Online Marketplace Manager, you’ll support vendors, grow the marketplace, and deliver measurable results. Challenges will come, but your leadership will drive innovation and long‑term value. Are you ready to seize this opportunity and create lasting marketplace value? We look forward to seeing how you’ll drive results.

This position is open to remote applicants worldwide — including the USA, India, and other eligible regions. View our global hiring locations for details.