Online Learning Support Assistant - Work-Study

Bay de Noc Community College; Escanaba (MI); On-site; USD 17,000 - 24,000; Part time

Job summary

Bay College in Escanaba seeks a Federal Work Study student employee for Online Learning to support online technologies, assist with troubleshooting, and help deliver training. The role is 0.4 FTE and pays $15.00 per hour.

As a Bay College student enrolled in the Fall/Winter terms, you will provide technical assistance, manage tickets, and ensure accessibility of digital documents while gaining on-the-job experience around class schedules.

Qualifications

• Experience with online/hybrid courses in Blackboard and myBay.
• Experience with Microsoft Office and Google Drive/Docs.
• Enthusiastic to learn new technology and software.
• Familiar with general computer technology, including tablets and smart phones.
• Experience providing customer service.
• Enjoys working with people.
• Able to communicate effectively and with a positive attitude.
• Able to follow established procedures and closely follow written and oral directions.
• Attentive to detail.
• A high level of personal integrity.
• A registered student of Bay College who is enrolled in the Fall and/or Winter semester.

Responsibilities

• Providing technical assistance to students.
• Assisting with troubleshooting questions and/or problems related to Online Learning.
• Assisting with designing, developing, and delivering training.
• Assisting with the development of instructional products.
• Ensure students complete the Online Learning Orientation (OLO).
• Remediates inaccessible digital documents to meet accessibility guidelines.
• Resolves tickets in the online help ticketing queue.
• Other activities as assigned by the Executive Director of Online Learning or the Instructional Designer that contributes to the advancement and success of online programs at Bay College.

Skills

Blackboard

myBay

Microsoft Office

Google Drive/Docs

Customer service

People skills

Effective communication

Follow procedures

Attention to detail

Integrity

Bay College student

Eager to learn

Job description

Bay College in Escanaba seeks a Federal Work Study student employee for Online Learning to support online technologies, assist with troubleshooting, and help deliver training. The role is 0.4 FTE and pays $15.00 per hour.

As a Bay College student enrolled in the Fall/Winter terms, you will provide technical assistance, manage tickets, and ensure accessibility of digital documents while gaining on-the-job experience around class schedules.