Campus IT Helpdesk Assistant (Work-Study)

Bay de Noc Community College; Escanaba (MI); On-site; USD 16,000 - 22,000; Full time

Job summary

Bay College in Escanaba is seeking a Federal Work-Study Computer Lab Assistant for the 2026-2027 academic year. The role supports IT services and on-campus technology while offering flexible work around class schedules.

The position requires student eligibility for federal work-study, enrollment in at least one credit, and maintenance of satisfactory academic progress. Typical hours are 10–15 per week under IT supervision.

Qualifications

• Must be a Bay College student in the work study program to be considered for this position.
• Eligibility for work-study determined after FAFSA.
• You must be enrolled in at least one credit toward the semester employed.
• Maintain Satisfactory Academic Progress.

Responsibilities

• Answer Help Desk telephone and assist students and employees with technical issues.
• Reset passwords
• Assist users with setting up email on personal devices
• Assist users with accessing the Bay College Wi-Fi Network
• Provide support for classroom technology including video conferencing
• Work within the Request Ticket system to solve user problems
• Other duties as assigned by Helpdesk Coordinator and/or Coordinator of Campus User Technology
• Assist in installation and troubleshooting of PC software and hardware across the campus
• Assist in repair and setup of workstations
• Assist in cabling of the network and troubleshooting the network
• Assist Network admins with server maintenance tasks

Job description

Bay College in Escanaba is seeking a Federal Work-Study Computer Lab Assistant for the 2026-2027 academic year. The role supports IT services and on-campus technology while offering flexible work around class schedules.

The position requires student eligibility for federal work-study, enrollment in at least one credit, and maintenance of satisfactory academic progress. Typical hours are 10–15 per week under IT supervision.