Online Learning Support Assistant II

University of West Georgia; Carrollton (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

University of West Georgia is seeking a Student Assistant II for the eCore program. The role supports online learning students via phone and email, handling troubleshooting, documentation, and data analysis.

The student must be a current UWG student enrolled for six credits with a 2.0 GPA. Responsibilities include assisting with online student support, using technology effectively, and sharing knowledge with students seeking help.

Qualifications

• Must be a current University of West Georgia student enrolled for six credit hours and maintaining at least a 2.0 cumulative GPA.
• Preferred experience in a service industry or similar role requiring communication.

Responsibilities

• Provide online student support via phone (call center) and email, troubleshooting, documentation, and data analysis.
• Share technical knowledge with students calling in for assistance and adapt to various software programs.

Tools

Microsoft Office

Excel

PowerPoint

Word

D2L

Job description

University of West Georgia is seeking a Student Assistant II for the eCore program. The role supports online learning students via phone and email, handling troubleshooting, documentation, and data analysis.

The student must be a current UWG student enrolled for six credits with a 2.0 GPA. Responsibilities include assisting with online student support, using technology effectively, and sharing knowledge with students seeking help.