Student Assistant - Newnan SITS Assistant

Inside Higher Ed; Carrollton (GA); On-site; USD 16,531 - 24,796; Part time

Job summary

A university in Georgia is seeking a Student Assistant to work at UWG Newnan. This role involves providing technology assistance and administrative support to students and staff. Candidates must be enrolled with at least 6 credit hours and maintain a 2.75 GPA. Strong communication and customer service skills, as well as basic computer knowledge, are required. The position is part-time, offering valuable experience in a dynamic educational environment while assisting users with various technology issues.

Qualifications

• Must be a currently enrolled student with a minimum 2.75 GPA.
• Strong customer service and communication skills required.
• Basic understanding of computer hardware and troubleshooting concepts.

Responsibilities

• Troubleshoot and resolve technology issues with devices.
• Assist students with OneLogin and connectivity issues.
• Provide front desk and administrative support to visitors.

Skills

Customer service skills

Communication skills

Computer hardware knowledge

Basic troubleshooting

Education

Current enrollment at UWG with minimum 6 credit hours

Job description

Job Title

Student Assistant - Newnan SITS Assistant

Inside Higher Ed

Location

UWG Recruiting Location

Job ID

293090

Regular/Temporary

Temporary

Full/Part Time

Part-Time

Job Summary

Student will work with UWG Newnan and the TechWest office located in Newnan, GA. The Student IT Support Technician provides front-line technology assistance and concierge administrative support for UWG Newnan. This role supports students, faculty, staff, and visitors by delivering excellent customer service, troubleshooting basic technology issues, and assisting with general office operations. As the first point of contact at the Newnan TechWest, the student employee is expected to present a professional and welcoming demeanor at all times. Business casual attire is required during scheduled shifts.

Responsibilities

• Technology Support (TechWest Services): Troubleshoot and resolve issues with personal laptops, desktop computers, iMacs, MacBooks, and smart devices.
• Assist students with OneLogin, wireless connectivity, and basic system access issues.
• Scan and remove viruses, malware, and other security threats.
• Install software updates and assist with application setup.
• Replace basic hardware components such as RAM and hard drives.
• Reinstall operating systems as needed.
• Support limited hardware repairs (e.g., select laptop screen repairs).
• When parts are required, assist students in identifying and purchasing needed components; installation performed at no labor charge.
• Front Desk & Administrative Support: Greet and assist visitors in a friendly and professional manner; serve as the first point of contact for UWG Newnan.
• Answer, screen, and route incoming phone calls; take messages as appropriate.
• Provide accurate information, refer inquiries, and direct visitors to appropriate departments or staff members.
• Maintain campus directories, lobby presence, and general front-desk organization.
• Assist staff with projects, events, conferences, and meeting setup/breakdown.
• Perform general clerical tasks such as filing, copying, scanning, and document preparation.
• Support higher-level academic and administrative processes as assigned.

Required Qualifications

• Must be current UWG enrolled student enrolled in a minimum of 6 credit hours with 2.75 grade-point average.
• Strong customer service and communication skills.
• Basic understanding of computer hardware, software, and troubleshooting concepts.
• Ability to follow technical instructions and maintain confidentiality.
• Dependable, punctual, and able to work independently once trained.

Physical Requirements / Working Conditions

• Sufficient stamina to walk, stand, bend, twist, kneel, crawl, and squat to connect, install, and troubleshoot computers, mobile devices, and peripheral equipment.
• The ability to lift and/or move up to 25 pounds occasionally.

Required Documents to Attach

• Resume

Knowledge, Skills, & Abilities

• Basic understanding of computer hardware, software, and troubleshooting concepts.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

The University of West Georgia is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University of West Georgia to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50)