Online Hotel Reservations Support Specialist

Network Travel Careers; New York (NY); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work

Training programs

Mentorship & advancement

Industry discounts

Job summary

Destination Knot is expanding its remote travel division and seeks detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support.

You’ll help clients select accommodations, manage reservations, and communicate rates and details via phone, email or chat. The role includes training, mentorship, and industry discounts after onboarding.

Qualifications

• Exceptional communication and organization skills.
• Enthusiasm for travel, hotels, and guest satisfaction.
• Self-discipline and accountability in a remote environment.
• Basic computer proficiency and comfort learning new systems.

Responsibilities

• Process and confirm hotel bookings through preferred travel partners.
• Communicate with clients regarding rates, availability, and details.
• Provide professional customer service via phone, email, or chat.
• Research properties and destination amenities to match client needs.
• Maintain accurate records of reservations and client preferences.

Skills

Communication

Organization

Remote work

Learning ability

Job description

Location: Remote (U.S.)

Employment Type: Flexible Remote Position

Industry: Travel & Hospitality

About The Role

We are expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish.

Key Responsibilities

• Process and confirm hotel bookings through preferred travel partners
• Communicate with clients regarding rates, availability, and details
• Provide professional customer service via phone, email, or chat
• Research properties and destination amenities to match client needs
• Maintain accurate records of reservations and client preferences

What You’ll Bring

• Exceptional communication and organization skills
• Enthusiasm for travel, hotels, and guest satisfaction
• Self-discipline and accountability in a remote environment
• Basic computer proficiency and comfort learning new systems

What We Provide

• 100 % remote structure with flexible scheduling
• Access to professional travel training and certification paths
• Mentorship and advancement opportunities within Destination Knot
• Access to industry discounts after completion of onboarding