Online Hotel and Resort Reservationist | Entry Level – Remote

Destination Careers; Boston (MA); Remote; USD 30,000 - 60,000; Full time

Benefits offered by this job

Remote work opportunity

Travel industry training

Hotel discounts

Mentorship

Growth opportunities

Job summary

Destination Knot is seeking an Online Hotel and Resort Reservationist to support clients remotely. This entry-level role focuses on researching hotels, making reservations, and handling inquiries with care.

You will learn booking platforms, maintain accurate details, and deliver friendly, responsive service from phone, email, and chat channels. Join a supportive team with remote scheduling, industry training, and access to exclusive hotel discounts.

Qualifications

• Strong communication and customer service skills as core assets.
• Basic computer skills and willingness to learn booking systems.
• High attention to detail and superior organization.
• Positive attitude, professionalism, and reliability.
• 18+ years old with computer access and stable internet.
• Genuine interest in travel and helping others.

Responsibilities

• Assist clients with booking hotels and resorts for personal and group travel.
• Research and recommend accommodations based on client preferences.
• Confirm reservations and provide clients with booking details and documentation.
• Handle questions, special requests, and reservation changes professionally.
• Learn to navigate booking platforms and supplier tools efficiently.
• Provide outstanding customer service via phone, email, and messaging platforms.
• Stay informed about destination trends, hotel features, and travel promotions.

Skills

Strong communication

Customer service

Basic computer proficiency

Attention to detail

Professionalism

Reliability

Passion for travel

Job description

Job Title:

Online Hotel and Resort Reservationist | Entry Level – Remote

About Destination Knot:

Destination Knot is a modern travel planning company dedicated to creating stress-free and memorable getaways. We specialize in curating hotel and resort stays that match our clients’ preferences, budget, and lifestyle. From romantic retreats to family vacations, our goal is to ensure every trip starts with the perfect stay.

Position Overview:

We’re looking for a highly motivated and customer-focused Online Hotel and Resort Reservationist to join our team. This entry-level position is ideal for individuals who are passionate about travel and eager to learn the ins and outs of hotel and resort booking. As a remote team member, you’ll assist clients with hotel research, reservations, and travel support—no previous industry experience required.

Key Responsibilities:

• Assist clients with booking hotels and resorts for personal and group travel
• Research and recommend accommodations based on client preferences
• Confirm reservations and provide clients with necessary booking details and documentation
• Handle questions, special requests, and reservation changes in a professional manner
• Learn to navigate booking platforms and supplier tools efficiently
• Provide outstanding customer service via phone, email, and messaging platforms
• Stay informed about destination trends, hotel features, and current travel promotions

Qualifications:

• No prior travel industry experience required—training provided
• Strong communication and customer service skills
• Basic computer proficiency and willingness to learn booking systems
• High attention to detail and ability to stay organized
• Positive attitude, professionalism, and reliability
• Must be 18 years or older with access to a computer and stable internet connection
• Passion for travel and helping others

What We Offer:

• Flexible, remote work opportunity
• Travel industry training and onboarding support
• Access to exclusive travel perks and hotel discounts
• Opportunities for growth and advancement
• Supportive team culture and ongoing mentorship

Work Environment:

This is a remote position with flexible scheduling options. You’ll work independently while being part of a collaborative and enthusiastic team that values learning and service.

$30,000 - $60,000 a year