Online Hotel and Resort Reservationist | Entry Level – Remote

Destination Wedding Knots; Boston (MA); Remote; USD 38,000 - 46,000; Full time

Benefits offered by this job

Flexible remote work

Training & onboarding

Travel perks & discounts

Growth opportunities

Mentorship

Job summary

Destination Knot is seeking an Online Hotel and Resort Reservationist for a remote, entry-level position. You will assist clients with hotel research, reservations, and travel support, with no prior travel industry experience required.

In this role, you will learn booking systems, navigate supplier tools, and provide exceptional service via phone, email, and messaging platforms. Flexible remote schedule and access to exclusive travel perks accompany growth opportunities.

Qualifications

• No prior travel industry experience required; training provided.
• Strong communication and customer service skills.
• Basic computer proficiency and willingness to learn booking systems.
• High attention to detail and ability to stay organized.
• Positive attitude, professionalism and reliability.
• Must be 18+ with access to computer and stable internet.

Responsibilities

• Assist clients with booking hotels and resorts for personal and group travel.
• Research and recommend accommodations based on client preferences.
• Confirm reservations and provide clients with booking details and documents.
• Handle questions, special requests, and reservation changes professionally.
• Learn to navigate booking platforms and supplier tools.
• Provide outstanding customer service via phone, email, and messaging platforms.
• Stay informed about destination trends, hotel features, and current promotions.

Skills

Communication skills

Customer service

Detail oriented

Reliable

Job description

Job Title

Online Hotel and Resort Reservationist | Entry Level – Remote

About Destination Knot

Destination Knot is a modern travel planning company dedicated to creating stress-free and memorable getaways. We specialize in curating hotel and resort stays that match our clients’ preferences, budget, and lifestyle. From romantic retreats to family vacations, our goal is to ensure every trip starts with the perfect stay.

Position Overview

We’re looking for a highly motivated and customer-focused Online Hotel and Resort Reservationist to join our team. This entry-level position is ideal for individuals who are passionate about travel and eager to learn the ins and outs of hotel and resort booking. As a remote team member, you’ll assist clients with hotel research, reservations, and travel support—no previous industry experience required.

Key Responsibilities

• Assist clients with booking hotels and resorts for personal and group travel
• Research and recommend accommodations based on client preferences
• Confirm reservations and provide clients with necessary booking details and documentation
• Handle questions, special requests, and reservation changes in a professional manner
• Learn to navigate booking platforms and supplier tools efficiently
• Provide outstanding customer service via phone, email, and messaging platforms
• Stay informed about destination trends, hotel features, and current travel promotions

Qualifications

• No prior travel industry experience required—training provided
• Strong communication and customer service skills
• Basic computer proficiency and willingness to learn booking systems
• High attention to detail and ability to stay organized
• Positive attitude, professionalism, and reliability
• Must be 18 years or older with access to a computer and stable internet connection
• Passion for travel and helping others

What We Offer

• Flexible, remote work opportunity
• Travel industry training and onboarding support
• Access to exclusive travel perks and hotel discounts
• Opportunities for growth and advancement
• Supportive team culture and ongoing mentorship

Work Environment

This is a remote position with flexible scheduling options. You’ll work independently while being part of a collaborative and enthusiastic team that values learning and service.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.