Online Reservation Specialist – Fully Remote

Destination Wedding Knots; Seattle (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Training opportunities

Access to booking tools

Job summary

Destination Wedding Knots is seeking an Online Hotel Reservationist to join a fully remote team. You will assist clients with hotel and resort bookings, manage reservations, and ensure accurate processing from inquiry to confirmation.

Ideal candidates bring experience in hotel booking or customer service, strong communication, detail-orientation, and the ability to handle multiple bookings independently in a remote environment.

Qualifications

• Experience in hotel booking, hospitality, or customer service preferred.
• Excellent communication and client-focused approach.
• Strong attention to detail with the ability to manage multiple bookings.
• Proficient with online booking platforms and digital communication tools.

Responsibilities

• Assist clients with booking hotels, resorts, and other accommodations through online platforms
• Research and recommend lodging options based on destination, budget, and preferences
• Process reservations, updates, and modifications accurately and efficiently
• Maintain organized records of bookings, client requests, and confirmations
• Communicate professionally with clients and supplier partners via email, phone, and chat
• Stay informed on hotel promotions, cancellation policies, and destination trends
• Collaborate with team members to ensure client satisfaction throughout the booking process

Skills

Hotel reservations

Customer service

Multitasking

Remote work

Booking platforms

Job description

Job Title: Online Reservation Specialist – Fully Remote

About Us

We create seamless and memorable travel experiences by connecting clients to the perfect hotels, resorts, and accommodations across the globe. Whether it is a luxury escape, romantic getaway, or family vacation, we're committed to exceptional service and personalized planning from start to finish.

Position Overview

We are seeking a highly organized and detail-oriented Online Hotel Reservationist to join our fully remote team. In this role, you'll assist clients with hotel and resort bookings, manage reservation details, and ensure an accurate and smooth booking process. If you enjoy hospitality, customer service, and working behind the scenes to make travel dreams come true, this role is for you.

Key Responsibilities

• Assist clients with booking hotels, resorts, and other accommodations through online platforms
• Research and recommend lodging options based on destination, budget, and preferences
• Process reservations, updates, and modifications accurately and efficiently
• Maintain organized records of bookings, client requests, and confirmations
• Communicate professionally with clients and supplier partners via email, phone, and chat
• Stay informed on hotel promotions, cancellation policies, and destination trends
• Collaborate with team members to ensure client satisfaction throughout the booking process

Qualifications

• Previous experience in hotel booking, hospitality, or customer service preferred
• Excellent communication skills and a client-focused attitude
• Strong attention to detail and ability to manage multiple bookings at once
• Proficient in using online systems, booking platforms, and digital communication tools
• Ability to work independently in a remote environment
• Must be 18 years or older with access to a computer and reliable internet
• Interest in travel and helping others plan comfortable, memorable stays

What We Offer

• Fully remote work with flexible scheduling
• Training and development opportunities in the travel and hospitality industry
• Supportive team environment with growth potential
• Access to professional booking tools and supplier resources
• Incentive opportunities and travel perks

Work Environment

This is a fully remote position ideal for individuals who are detail-oriented, self-motivated, and enjoy delivering excellent service through online booking and coordination.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.