Online Grocery Shopper & Pick-Up Specialist

The Kroger Co.; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is hiring for an Online Grocery Pick-Up Clerk to efficiently select and assemble on-line orders, ensuring freshness and quality. You will process coupons and payments, and load orders for customer pickup at the store, while delivering a positive shopping experience.

You’ll follow bagging standards, communicate substitutions, and handle order flow through the POS system. Training and teamwork are emphasized to meet performance standards.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Select and gather products for on-line orders efficiently.
• Initiate and complete the selection process for on-line orders.
• Assemble orders, process coupons and payment, and load orders for pick up.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pick-up.
• Meet/exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Follow local laws and food safety guidelines.
• Receive orders from Order Selector and store items in proper temperature zones.
• Read and follow directions in note sections.
• Ensure order accuracy and load orders into customers' cars.
• Provide a positive customer service experience to encourage repeat online shopping.
• Process orders through the POS system.
• Follow substitution policies for out-of-stock items.
• Maintain organization of staging areas and equipment.
• Report discrepancies to e-Commerce supervisor.
• Assist in training new e-Commerce team members.

Skills

Customer service

Read shelf tags

Basic math

Communication skills

Ability to work without supervision

Job description

The Kroger Co. is hiring for an Online Grocery Pick-Up Clerk to efficiently select and assemble on-line orders, ensuring freshness and quality. You will process coupons and payments, and load orders for customer pickup at the store, while delivering a positive shopping experience.

You’ll follow bagging standards, communicate substitutions, and handle order flow through the POS system. Training and teamwork are emphasized to meet performance standards.