Online Grocery Pick-Up Specialist

The Kroger Co.; South Charleston (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to efficiently select and gather products for customers’ on-line orders, ensuring freshness and quality.

You will process coupons and payments, then deliver and load orders to customers’ cars at pickup, all while maintaining a positive customer service experience that encourages repeat on-line shopping. The role emphasizes accurate order fulfillment, proper bagging, and clear communication of substitutions or issues to customers.

Qualifications

• Excellent oral and written communication skills.
• Ability to read shelf tags and follow directions precisely.
• Basic math skills for counting and making change where applicable.

Responsibilities

• Select and gather products for on-line orders with emphasis on freshness and quality.
• Initiate and complete the selection process for on-line orders.
• Assemble orders, process coupons and payment, and load orders for customer pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.

Skills

Customer service

Communication

Read shelf tags

Basic math

Work independently

Attention to detail

Job description

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to efficiently select and gather products for customers’ on-line orders, ensuring freshness and quality.

You will process coupons and payments, then deliver and load orders to customers’ cars at pickup, all while maintaining a positive customer service experience that encourages repeat on-line shopping. The role emphasizes accurate order fulfillment, proper bagging, and clear communication of substitutions or issues to customers.