Online Grocery Shopper: Fast, Precise & Customer‑Focused

Hyvee.io; Algona (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Hy-Vee in Iowa seeks an Aisles Online Shopper to accurately select groceries ordered online and provide excellent customer service in a fast-paced store setting. You will greet customers, help locate items, and ensure orders are prepared with quality produce and proper temperature control.

Must be able to lift and move items, operate in a team, and maintain accuracy while handling multiple online orders. This non-exempt role offers varied shifts in-store locations and an emphasis on customer

Qualifications

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Must possess the ability to substitute products for customers, upon request and unavailability.
• Well organized, able to multi-task, and work in a fast-paced environment.
• Ability to work independently and complete daily workload with limited supervision.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Learns customers' names and addresses them by name whenever possible.
• Assists customers by escorting them to products and offering help as needed.
• Stores or retrieves items, ensuring proper temperature and handling of groceries ordered online by customers.
• Passes along customer suggestions or requests and performs other tasks to enhance the shopping experience.
• Answers phone and emails promptly with friendly, helpful service.
• Accurately selects groceries ordered online and ensures high-quality produce and other perishable items.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Product substitutions

Organization & multitasking

Independent work

Education

High school diploma or equivalent preferred.

Job description

Hy-Vee in Iowa seeks an Aisles Online Shopper to accurately select groceries ordered online and provide excellent customer service in a fast-paced store setting. You will greet customers, help locate items, and ensure orders are prepared with quality produce and proper temperature control.

Must be able to lift and move items, operate in a team, and maintain accuracy while handling multiple online orders. This non-exempt role offers varied shifts in-store locations and an emphasis on customer