Online Grocery Pickup Specialist - Flexible Scheduling

Kroger Co.; Brazil (IN); On-site; BRL 133,000 - 195,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Career growth

Job summary

Kroger in Brazil, IN is hiring an Online Grocery Pick-Up Clerk to assemble customer orders with emphasis on freshness and accuracy. You will process coupons and payments, bag efficiently, and load orders into customers' cars at pickup, delivering a positive shopping experience.

You will follow safety standards, scan items, handle substitutions when stock is out, and maintain organized staging areas. The role requires reliability, teamwork, and strong customer service in a fast-paced environment.

Qualifications

• Minimum Position Qualifications: Ability to work without supervision
• Minimum Position Qualifications: Ability to read shelf tags
• Minimum Position Qualifications: Basic math skills (i.e., counting, addition, and subtraction)

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for on-line orders with freshness and quality.
• Initiates and completes selection process for customers' on-line orders.
• Assemble on-line orders, process coupons and payment, and deliver and load orders to cars at pick up.
• Scan and bag orders following bagging standards.
• Communicate substitutions or exceptions to customer orders at pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via portable phone and respond professionally.
• Load orders into customers' cars.
• Process orders through the POS system.
• Follow policies to determine substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies to store e-Commerce supervisor.
• Inspect equipment and notify management of repairs needed.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Must be able to perform essential functions with or without reasonable accommodation.

Skills

Ability to work without supervision

Ability to read shelf tags

Basic math skills

Job description

Kroger in Brazil, IN is hiring an Online Grocery Pick-Up Clerk to assemble customer orders with emphasis on freshness and accuracy. You will process coupons and payments, bag efficiently, and load orders into customers' cars at pickup, delivering a positive shopping experience.

You will follow safety standards, scan items, handle substitutions when stock is out, and maintain organized staging areas. The role requires reliability, teamwork, and strong customer service in a fast-paced environment.