Online Grocery Pickup Specialist

Hy-Vee, Inc.; Sycamore (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Hy-Vee, Inc. is seeking an Aisles Online Pickup Clerk in the Aisles Online department. You will ensure online orders are accurately gathered, properly stored, and loaded into customers’ vehicles for a fast, friendly pickup experience.

You’ll greet customers and handle substitutions and payments as needed. This role requires a high school diploma (preferred), a commitment to customer service, and the ability to stay active in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Experience delivering friendly customer service a plus.
• Ability to stand, walk, and lift groceries throughout shifts.

Responsibilities

• Greet customers warmly and assist with their needs throughout the store.
• Gather online orders, store them at proper temperatures, and retrieve before pickup.
• Ensure products remain at the correct temperature during fulfillment.
• Cart orders and hold for customer pickup.
• Lift, carry, and load groceries into customer vehicles.
• Scan and bag items from all temperature zones as needed.
• Process payments via POS and credit cards.
• Substitute products when requested or unavailable.
• Answer phones and emails with helpful service.
• Follow Hy-Vee dress code, hygiene standards, and department guidelines.
• Help with other tasks or special projects as needed.

Skills

Mission-driven

Clear communication

Organizational skills

Problem-solving

Independent worker

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. is seeking an Aisles Online Pickup Clerk in the Aisles Online department. You will ensure online orders are accurately gathered, properly stored, and loaded into customers’ vehicles for a fast, friendly pickup experience.

You’ll greet customers and handle substitutions and payments as needed. This role requires a high school diploma (preferred), a commitment to customer service, and the ability to stay active in a fast-paced retail environment.