Online Grocery Picker & Pick-Up Specialist

Kroger; Columbus (OH); Sur place; USD 13 000 - 17 000; Plein temps

Résumé du poste

Kroger in Columbus, OH is seeking an Online Grocery Pick-Up Clerk to efficiently select and bag items for customers' online orders. You will process coupons and payments, load orders into customers' cars, and maintain freshness and quality while delivering friendly, on-brand service.

The role emphasizes accuracy, adherence to safety guidelines, and clear communication with customers about substitutions and order status, in a fast-paced store setting.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral and written communication skills.

Responsabilités

• Select and gather products for customers' online orders efficiently.
• Process coupons and payment, and deliver/load orders to customers' cars.
• Provide a positive customer service experience for repeat online shopping.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet/exceed customer expectations for shopping ease, freshness, and cleanliness.
• Adhere to laws, safety procedures, and company guidelines.
• Receive orders from Order Selector and store items at proper temperatures.
• Read and follow directions in notes.
• Ensure item quality and freshness.
• Communicate with customers via portable phone in a professional manner.
• Load orders into customers' cars.
• Process orders through the POS system.
• Handle substitutions for out-of-stock items.
• Maintain organization of staging areas and equipment.
• Report discrepancies and pricing issues to supervisor.
• Inspect equipment and report repairs.
• Perform opening and closing procedures.
• Assist training of new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high-paced environment.
• Manage conflicts in a constructive manner.
• Act with honesty and integrity regarding information.
• Follow directions and seek help when needed.
• Support minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodation.

Connaissances

Work independently

Read shelf tags

Basic math

Oral and written communication

Description du poste

Kroger in Columbus, OH is seeking an Online Grocery Pick-Up Clerk to efficiently select and bag items for customers' online orders. You will process coupons and payments, load orders into customers' cars, and maintain freshness and quality while delivering friendly, on-brand service.

The role emphasizes accuracy, adherence to safety guidelines, and clear communication with customers about substitutions and order status, in a fast-paced store setting.