Online Grocery Pick-Up Specialist

The Kroger Co.; Marietta (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. in Ohio seeks an Online Grocery Pick-Up Clerk to efficiently select and gather products for customers' online orders with attention to freshness and quality.

You will assemble orders, process coupons and payments, and load orders into customers' cars at pickup, ensuring a positive shopping experience that invites repeat business. Responsibilities include prioritizing accuracy, following bagging standards, and communicating substitutions or exceptions when needed, while upholding

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral and written communication skills.

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for online orders with freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for online orders.
• Assembles orders, processes coupons and payment, and delivers and loads orders into customers' cars for pick-up.
• Scan and bag orders on the go following bagging standards.
• Communicate substitutions or exceptions to customers at pick-up.
• Meet/exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Adhere to laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in notes.
• Ensure quality and freshness of all items.
• Communicate with customers via portable phone in a professional manner.
• Retrieve orders from staging locations and load into cars.
• Provide a positive customer service experience that encourages return to on-line shopping.
• Process orders through the POS system.
• Follow substitutions policy for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies to the e-Commerce supervisor.
• Inspect equipment and notify supervisor of needed repairs.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high-paced and sometimes stressful environments.
• Manage conflict in a constructive manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Must be able to perform essential functions with or without reasonable accommodation.

Skills

Self-motivation

Shelf tag reading

Basic math

Communication

Job description

The Kroger Co. in Ohio seeks an Online Grocery Pick-Up Clerk to efficiently select and gather products for customers' online orders with attention to freshness and quality.

You will assemble orders, process coupons and payments, and load orders into customers' cars at pickup, ensuring a positive shopping experience that invites repeat business. Responsibilities include prioritizing accuracy, following bagging standards, and communicating substitutions or exceptions when needed, while upholding