Online Grocery Pick-Up Specialist | Customer Experience

Kroger; Wheeling (WV); On-site; USD 24,000 - 32,000; Full time

Job summary

Kroger in Wheeling, West Virginia is seeking an Online Grocery Pick-Up Clerk to select and assemble customers' online orders with attention to freshness and quality, process coupons and payments, and load orders for pickup.

This role emphasizes delivering a positive customer service experience, adhering to store policies, and communicating substitutions or issues when fulfilling orders while maintaining organization and safety.

Qualifications

• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Ability to work without supervision.
• Ability to read shelf tags.

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for online orders with freshness and quality in mind.
• In-Store Grocery Shopper initiates and completes the selection process for online orders.
• Assemble orders, process coupons and payments, and load orders into customers' cars at pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup and maintain order accuracy.

Skills

Excellent communication

Basic math

Work without supervision

Read shelf tags

Attention to freshness/quality

Job description

Kroger in Wheeling, West Virginia is seeking an Online Grocery Pick-Up Clerk to select and assemble customers' online orders with attention to freshness and quality, process coupons and payments, and load orders for pickup.

This role emphasizes delivering a positive customer service experience, adhering to store policies, and communicating substitutions or issues when fulfilling orders while maintaining organization and safety.