Online Grocery Pick-Up Specialist

Kroger Family of Companies; Delaware (OH); On-site; USD 39,950,000 - 52,349,000; Full time

Job summary

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk to assemble and prepare online orders for pickup. You will ensure freshness, accuracy, and fast service while handling substitutions and communicating with customers. This role emphasizes strong customer service and adherence to safety standards.

Work will involve selecting items, bagging, processing payments, and loading orders into customers' cars, with emphasis on teamwork in a busy e-commerce setting.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Responsibilities

• Select and gather products for customers' on-line orders with attention to freshness and quality.
• Initiate and complete selection for on-line orders.
• Assemble orders, process coupons and payment, and load orders to customers' cars at pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet or exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Adhere to food safety procedures and company guidelines.
• Ensure order accuracy and load into customers' cars.
• Provide a positive customer service experience to encourage online shopping return.

Job description

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk to assemble and prepare online orders for pickup. You will ensure freshness, accuracy, and fast service while handling substitutions and communicating with customers. This role emphasizes strong customer service and adherence to safety standards.

Work will involve selecting items, bagging, processing payments, and loading orders into customers' cars, with emphasis on teamwork in a busy e-commerce setting.