Online Grocery Pick-Up Specialist

The Kroger Co.; Bossier City (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to efficiently select and gather products for online orders, ensuring freshness and quality.

You will process coupons and payments, and load orders into customers' cars at pickup, while delivering a positive customer service experience aligned with Kroger's values. In this role you will work with the e-Commerce team to ensure substitutions are communicated and orders are fulfilled accurately, maintaining cleanliness and adhering to safety

Qualifications

• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral and written communication skills.
• Attention to freshness and quality of items.

Responsibilities

• Select and gather products for online orders efficiently.
• Assemble online orders and process coupons and payment.
• Deliver and load orders to customers' cars at pickup.
• Observe bagging standards and maintain order in staging areas.
• Communicate substitutions or exceptions to customers at pickup.
• Provide a positive customer service experience to encourage return.

Skills

Read shelf tags

Basic math

Excellent communication

Attention to freshness

Customer service

Multitask under pressure

Job description

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to efficiently select and gather products for online orders, ensuring freshness and quality.

You will process coupons and payments, and load orders into customers' cars at pickup, while delivering a positive customer service experience aligned with Kroger's values. In this role you will work with the e-Commerce team to ensure substitutions are communicated and orders are fulfilled accurately, maintaining cleanliness and adhering to safety