Online Grocery Pick-Up Clerk

Kroger in; Smyrna (TN); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading grocery retailer as an Online Grocery Pick-Up Clerk. You'll select and gather products for online orders, ensuring quality and freshness while providing excellent customer service. This role offers flexible scheduling and opportunities for growth in a supportive environment.

Benefits

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Training programs

Qualifications

• Ability to support diverse customer needs.
• Experience in a high-paced environment.

Responsibilities

• Select and gather products for online orders.
• Process payments and deliver orders to customers' cars.
• Communicate professionally with customers.

Skills

Customer Service

Communication

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars upon arrival. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different names. As "America's grocer," we take pride in bringing diverse teams together with a passion for food and people to fulfill our purpose: To Feed the Human Spirit. We innovate tirelessly to create exceptional experiences for our customers, communities, and colleagues, with food at the heart of it all.

Here, people matter. We strive to provide the ingredients for your success at work and in life, offering value and care to help you grow. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether seeking a part-time position or a new career path, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your well-being, including physical, emotional, financial, and more. We help you thrive with access to:

• Extensive healthcare coverage, including medical, dental, vision, and prescriptions, through company or collective bargaining plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holidays and sick leave, based on eligibility and tenure.
• Emotional and financial support with free counseling via our Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Opportunities for growth via industry-leading training programs and diverse career pathways.

For more details on benefits and eligibility, please visit our Benefits Page!

In-Store Grocery Shoppers initiate and complete the selection process for online orders. The Online Grocery Pick-Up team assembles orders, processes payments and coupons, and delivers orders to customers' cars. They also scan and bag orders while adhering to bagging standards, communicate substitutions or issues to customers, and ensure order accuracy and quality.

Responsibilities include following safety and food handling laws, storing products properly, reading and following notes, and maintaining cleanliness and organization. Associates must communicate professionally with customers, manage order discrepancies, report equipment issues, and assist in training new team members. They should meet productivity standards and operate cooperatively in a high-paced environment, managing conflicts calmly and acting with honesty and integrity.

This role requires the ability to support diverse customer needs, including minors, individuals with special needs, and older adults. Reasonable accommodations should be provided when necessary.