Online Grocery Pick-Up Clerk

Kroger Mountain View Foods; Park Ridge (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as personal shoppers. In this role, you will be responsible for selecting and gathering products for online orders, ensuring the highest standards of quality and freshness. You will also assemble orders, process payments, and provide exceptional customer service, fostering a positive shopping experience. This position offers a chance to work independently in a fast-paced environment while contributing to a culture of respect, integrity, and customer satisfaction. If you are looking for a role that values your contributions and offers growth opportunities, this is the perfect fit for you.

Benefits

Healthcare

Flexible Scheduling

Counseling Services

Discounts

Tuition Reimbursement

Growth Opportunities

Qualifications

• Ability to work independently and read shelf tags.
• Basic math skills including counting and simple calculations.

Responsibilities

• Select and gather products for online orders ensuring quality and freshness.
• Assemble orders and process payments efficiently.
• Provide excellent customer service during order pickup.

Skills

Independence

Basic Math Skills

Attention to Detail

Education

High School Diploma or Equivalent

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver or load orders into customers' cars during pickup. Provide a positive customer service experience that encourages repeat online shopping, demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Responsible for selecting and gathering products for online orders with attention to quality and freshness.
2. Initiate and complete the selection process for online orders.
3. Assemble orders, process coupons and payments, and load orders into customers' cars during pickup.
4. Scan and bag orders following bagging standards.
5. Communicate substitutions or exceptions to customers at pickup.
6. Meet or exceed customer expectations regarding shopping ease, variety, freshness, and cleanliness.
7. Follow all relevant laws, safety procedures, and company policies.
8. Store products in optimal temperature zones and ensure order accuracy.
9. Follow instructions and respond professionally to customer communications.
10. Provide a positive service experience to foster customer loyalty.
11. Process orders through the POS system and handle out-of-stock substitutions appropriately.
12. Maintain organization and cleanliness of staging areas and equipment.
13. Report discrepancies and equipment issues to management.
14. Perform opening and closing procedures as required.
15. Assist in training new team members.
16. Meet or exceed productivity standards and work effectively in a high-paced environment.
17. Manage conflicts professionally and act with honesty and integrity.
18. Support interactions with minors, individuals with special needs, and older adults.
19. Perform essential functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).

Desired Previous Experience:

• Experience as a personal shopper, in warehouse or production environments, stocking, or cashier roles.

Job Info

• Job Identification: 120690
• Category: Store Operations
• Posting Date: 05/05/2025
• Location: 1900 S Cumberland Ave, Park Ridge, IL, 60068, US (On-site)

The Kroger family offers comprehensive benefits supporting your well-being, including healthcare, flexible scheduling, counseling, discounts, tuition reimbursement, and growth opportunities.