Online Grocery Pick-Up Clerk

Kroger Mountain View Foods; Aurora (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking an Online Grocery Pick-Up Clerk to enhance customer satisfaction through efficient order selection and assembly. This role involves ensuring product quality, providing exceptional service, and maintaining a clean work environment. Join a supportive team that values respect, integrity, and diversity, while enjoying comprehensive benefits and growth opportunities. If you thrive in a fast-paced setting and are passionate about customer service, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits

Growth Opportunities

Supportive Work Environment

Qualifications

• Ability to work independently and read shelf tags.
• Basic math skills and excellent communication are essential.

Responsibilities

• Select and gather products for online orders ensuring quality.
• Provide excellent customer service to promote repeat business.
• Maintain cleanliness and organization of staging areas.

Skills

Customer Service

Communication Skills

Basic Math Skills

Independence

Job description

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger Mountain View Foods.

Job Description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars upon arrival. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

• Select and gather products for online orders with attention to quality.
• Initiate and complete the selection process for online orders.
• Assemble orders, process payments, and deliver/load orders into customers' cars.
• Scan and bag orders following standards.
• Communicate substitutions or exceptions to customers during pick-up.
• Maintain cleanliness and organization of staging areas.
• Follow safety, legal, and company policies.
• Ensure order accuracy and quality.
• Provide excellent customer service to promote repeat business.
• Follow POS procedures and handle out-of-stock substitutions appropriately.
• Report discrepancies and equipment issues.
• Assist in training new team members.
• Perform opening and closing procedures as required.
• Maintain productivity standards and work cooperatively in a fast-paced environment.

Qualifications

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills.
• Excellent communication skills.

Desired Previous Experience:

• Experience as a personal shopper, in a warehouse, stocking, or cashier role.

Apply now to join our team and enjoy comprehensive benefits, growth opportunities, and a supportive work environment.