Online Grocery Pick-Up Clerk

STARK & KNOLL CO LPA; Mount Gilead (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading grocery retailer as an Order Selector, responsible for efficiently gathering and assembling products for online orders. This role emphasizes excellent customer service, teamwork, and adherence to quality standards, contributing to a positive shopping experience for customers. With comprehensive benefits and growth opportunities, this position is ideal for individuals eager to learn and excel.

Benefits

Healthcare options including medical, dental, and vision

Flexible scheduling with paid time off

Tuition reimbursement up to $21,000

Associate discounts on various purchases

Emotional and financial support services

Qualifications

• Ability to work in a fast-paced environment.
• Strong communication skills for customer interactions.
• Team-oriented with a focus on quality and accuracy.

Responsibilities

• Select and gather products for online orders efficiently.
• Assemble orders and process payments.
• Ensure order quality and communicate with customers.

Skills

Customer Service

Teamwork

Communication

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars for pickup. Provide excellent customer service to encourage repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people, united by the purpose: To Feed the Human Spirit. We innovate continuously to create exceptional experiences for our customers, communities, and colleagues, with food at the center.

Here, people matter. We aim to provide the ingredients for your success at work and in life. We support your growth with value and care. If you're caring, purpose-driven, and eager to learn, your potential is limitless.

Whether you're seeking a part-time role or a new career path, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

Comprehensive benefits supporting your well-being, including:

• A broad range of healthcare options, including medical, dental, vision, and prescription coverage through company or collective bargaining plans.
• Flexible scheduling with paid time off, holiday, and sick pay, based on eligibility and service length.
• Emotional and financial support via free counseling and confidential financial tools and coaching.
• Associate discounts on various purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for growth via extensive training programs and diverse career paths.

For more details, visit our Benefits Page.

Job responsibilities include:

• Initiate and complete selection for customers' online orders.
• Assemble orders, process coupons and payments, and deliver and load orders into customers' cars.
• Scan and bag orders following standards.
• Communicate substitutions or exceptions to customers at pickup.
• Ensure order quality, freshness, and accuracy; store products in appropriate temperature zones.
• Follow all safety, legal, and company guidelines.
• Use portable phones to communicate with customers professionally.
• Ensure staging area organization and cleanliness.
• Report discrepancies and equipment issues.
• Assist in training new team members.
• Meet productivity standards and work cooperatively in a fast-paced environment.
• Manage conflicts professionally and act with honesty and integrity.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform all essential functions with or without reasonable accommodations.