Online Grocery Pick-Up Clerk

Kroger in; Fostoria (OH); On-site; USD 25,000 - 30,000; Part time

Job summary

Join a leading grocery retailer as an Online Grocery Pick-Up Clerk, where you'll select and gather products for online orders, ensuring quality and freshness. This role emphasizes customer service and teamwork in a fast-paced environment. Enjoy comprehensive benefits and opportunities for growth within the company.

Benefits

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Associate discounts

Emotional and financial support

Qualifications

• Ability to work cooperatively in a high-paced environment.
• Manage conflicts calmly and act with integrity.

Responsibilities

• Select and gather products for customers' online orders.
• Process payments and load orders into customers' cars.
• Communicate with customers and verify order accuracy.

Skills

Customer Service

Teamwork

Conflict Management

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars upon arrival. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different names. As America's grocer, we take pride in bringing diverse teams together with a passion for food and people, united by the purpose: To Feed the Human Spirit. We innovate continuously to create exceptional experiences for our customers, communities, and colleagues, with food at the core.

We value people and aim to provide the ingredients for your success at work and in life. We support your growth with the care and resources you need. If you're caring, purpose-driven, and eager to learn, your potential is limitless.

Whether seeking a part-time role or a new career path, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

Our comprehensive benefits support your well-being, including:

• Extensive healthcare coverage—medical, dental, vision, and prescriptions—through company or collective bargaining plans.
• Flexible scheduling for full- and part-time roles, with paid time off, holidays, and sick leave based on eligibility and service.
• Emotional and financial support through free counseling and confidential financial tools and coaching.
• Associate discounts on various purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement via our Continuing Education program.
• Opportunities for growth through industry-leading training and diverse career pathways.

For more details about benefits and eligibility, please visit our Benefits Page!

In-Store Grocery Shoppers initiate and complete selection for online orders. The Online Grocery Pick-Up team assembles orders, processes payments, and loads orders into customers' cars. They scan and bag items, follow bagging standards, and communicate substitutions or issues to customers during pick-up. They aim to meet or exceed customer expectations regarding shopping ease, variety, freshness, and cleanliness.

Adhering to all laws, safety procedures, and company policies, they receive orders, store products properly, and ensure quality and freshness. They communicate with customers via phone, respond professionally, and verify order accuracy before loading. They process orders through the POS system, handle out-of-stock substitutions per policy, and maintain organization and cleanliness in staging areas.

Additional responsibilities include reporting discrepancies, inspecting equipment, performing opening and closing procedures, training new team members, and maintaining productivity standards. The role requires the ability to work cooperatively in a high-paced environment, manage conflicts calmly, act with integrity, follow directions, and support customers with special needs. Reasonable accommodations are available to perform essential job functions.