Online Grocery Pick-Up Clerk

STARK & KNOLL CO LPA; City of Hudson (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join Kroger as an Order Selector, where you'll efficiently gather and assemble products for online orders while ensuring a positive customer experience. This role offers comprehensive benefits, flexible scheduling, and opportunities for growth in a supportive environment.

Benefits

Comprehensive healthcare options

Flexible scheduling with paid time off

Employee Assistance Program

Associate discounts

Tuition reimbursement

Opportunities for growth

Qualifications

• Eager to learn and grow within the company.
• Ability to work in a fast-paced environment.
• Strong communication skills.

Responsibilities

• Select and gather products for customers' online orders efficiently.
• Assemble orders, process payments, and load orders into customers' cars.
• Provide excellent customer service to promote repeat business.

Skills

Customer Service

Attention to Detail

Teamwork

Time Management

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars for pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people, united by the purpose: To Feed the Human Spirit. We innovate tirelessly to create exceptional experiences for our customers, communities, and colleagues, with food at the heart of it all.

Here, people matter. We aim to provide the ingredients for success in work and life, supporting your growth with value and care. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether seeking a part-time role or a new career path, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

Comprehensive benefits supporting your well-being, including:

• A broad range of healthcare options: medical, dental, vision, and prescriptions, through company or union plans.
• Flexible scheduling with paid time off, including holidays and sick leave, based on eligibility and tenure.
• Support via free counseling and financial coaching through our Employee Assistance Program and Goldman Sachs Ayco.
• Associate discounts on various purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for growth via training programs and diverse career pathways.

For more details, visit our Benefits Page.

Job responsibilities include:

• Initiate and complete selection of customers' online orders.
• Assemble orders, process coupons and payments, and deliver and load orders into customers' cars.
• Scan and bag orders, following all standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet or exceed customer expectations for shopping experience, freshness, and cleanliness.
• Follow all safety, legal, and company guidelines.
• Store products in optimal temperature zones, ensuring quality and freshness.
• Respond professionally to customer calls and inquiries.
• Ensure order accuracy and load orders into customers' vehicles.
• Provide excellent customer service to promote repeat business.
• Process orders through the POS system and handle out-of-stock substitutions appropriately.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies and equipment issues to management.
• Assist in training new team members and perform opening/closing procedures.
• Meet productivity standards and work cooperatively in a fast-paced environment.
• Manage conflicts professionally and act with honesty and integrity.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodations.