Online Grocery Order Fulfillment Associate

Kroger Family of Companies; Eagle (CO); On-site; USD 26,000 - 36,000; Full time

Job summary

Kroger Family of Companies is seeking candidates to assemble online grocery orders for customers at the store, ensuring freshness and quality while using the POS system and handling substitutions with care.

As an Order Selector, you will collect items, pack, and load orders into customers' cars, providing a positive shopping experience. This role requires strong communication, math basics, and the ability to work independently.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction)

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers' on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and load order into customers' cars.
• Process the orders through the POS system.
• Follow policies to determine substitutions in the event of out-of-stock.
• Scan and bag orders on the go following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to store e-Commerce supervisor
• Inspect equipment and notify management of repairs
• Perform opening and closing procedures
• Learn and adapt to new processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Work cooperatively in a fast-paced environment
• Manage conflict in a professional manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance to resolve issues
• Provide support for minors, individuals with special needs, and/or older adults
• Perform essential job functions with or without reasonable accommodation

Skills

Work independently

Read shelf tags

Communication skills

Basic math

Job description

Kroger Family of Companies is seeking candidates to assemble online grocery orders for customers at the store, ensuring freshness and quality while using the POS system and handling substitutions with care.

As an Order Selector, you will collect items, pack, and load orders into customers' cars, providing a positive shopping experience. This role requires strong communication, math basics, and the ability to work independently.