Online Grocery Fulfillment Associate

Hy-Vee; Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Clerk to pick, bag, and organize online grocery orders with accuracy and care. You’ll ensure items are fresh, properly stored, and ready for seamless pickup, delivering friendly service in a fast-paced retail setting.

The role emphasizes attention to temperature control, fast-paced multitasking, and dependable teamwork to enhance the online shopping experience for customers. High school diploma preferred.

Qualifications

• High school diploma or equivalent is preferred.
• Able to communicate clearly with customers and team members.
• Strong organizational skills and attention to detail.
• Ability to substitute products and handle substitutions.
• Capable of working independently with limited supervision.

Responsibilities

• Greet customers warmly and assist them in-store.
• Select, scan, and bag items accurately for online orders.
• Process payments through POS and handle credit card transactions.
• Store orders at proper temperature and retrieve for pickup.
• Ensure products stay at correct temperatures during fulfillment.
• Prepare orders for customer pickup and load groceries into vehicles as needed.
• Monitor incoming online orders to ensure timely fulfillment.
• Offer substitutions when items are unavailable.
• Answer phone calls with friendly, helpful service.
• Follow dress code, hygiene standards, and company guidelines.
• Assist with additional tasks or special projects as needed.

Skills

Customer service

Communication

Organization

Attention to detail

Problem solving

Independent work

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking an Aisles Online Clerk to pick, bag, and organize online grocery orders with accuracy and care. You’ll ensure items are fresh, properly stored, and ready for seamless pickup, delivering friendly service in a fast-paced retail setting.

The role emphasizes attention to temperature control, fast-paced multitasking, and dependable teamwork to enhance the online shopping experience for customers. High school diploma preferred.