Online Fulfillment Specialist — BOPIS & PPS Expert

Fleet-Farm; DeForest (WI); On-site; USD 38,000 - 46,000; Full time

Job summary

Fleet Farm seeks an Online Fulfillment Coordinator to serve as the in-store expert for online order fulfillment. You will oversee BOPIS and PPS processes, train team members, and drive accuracy and timeliness in packing and shipping orders.

The role requires the ability to work a flexible schedule, forklift certification, and experience in retail e-commerce or warehouses. Join a team focused on customer satisfaction and efficient operations.

Qualifications

• High School Diploma or GED preferred.
• Flexible schedule including days, nights, weekends and holidays.
• Certified to operate forklift and other material handling devices.
• 2 years of retail e-commerce, logistics, or warehouse experience preferred.
• Able to lift and move 50 pounds regularly.

Responsibilities

• BOPIS orders fulfilled within four hours.
• Audit payments for BOPIS orders and train staff accordingly.
• Pick Pack and Ship orders fulfilled within two days unless next day delivery is specified.
• Collaborate with Store Leadership and Corporate Partners on processes and reporting.
• Maintain organization of paperwork related to online fulfillment.
• Ensure items are picked and binned per company guidelines.
• Prepare and pack customer orders for shipment with proper materials.
• Coordinate daily online fulfillment needs within the store.
• Organize and fulfill layaway orders during holidays.
• Promote Fleet Farm loyalty program and other initiatives.

Skills

Attention to detail

Collaboration

Communication

Education

High School Diploma or GED

Tools

Forklift

Job description

Fleet Farm seeks an Online Fulfillment Coordinator to serve as the in-store expert for online order fulfillment. You will oversee BOPIS and PPS processes, train team members, and drive accuracy and timeliness in packing and shipping orders.

The role requires the ability to work a flexible schedule, forklift certification, and experience in retail e-commerce or warehouses. Join a team focused on customer satisfaction and efficient operations.