Online Fulfillment Team Member

Mills Fleet Farm e-Commerce Enterprises, LLC; Minnesota; On-site; USD 32,000 - 42,000; Full time

Job summary

Fleet Farm is seeking an Online Fulfillment Team Member to deliver a positive customer experience through timely online order fulfillment. You will locate merchandise in backroom and sales floor to complete online orders and ensure quality service for customers.

Responsibilities include meeting tight timeframes for BOPIS and PPS orders, packing shipments, stocking layaway items during holidays, and promoting loyalty programs. A forklift certification and ability to lift 50 pounds are required.

Qualifications

• Friendly, self-motivated, dependable.
• Ability to work in a fast-paced environment.
• Willingness to work flexible hours including days, nights, weekends and holidays.

Responsibilities

• Complete Buy Online Pickup In Store (BOPIS) orders within four hours.
• Ship PPS orders within two days unless next-day delivery is specified.
• Prepare and pack customer orders using correct materials.
• Organize, stock, and fulfill layaway orders during holidays.
• Provide outstanding service maintaining attention to detail and timely completion of work.
• Promote Fleet Farm loyalty programs and credit card benefits.

Skills

Customer service

Attention to detail

Self-motivated

Dependable

Education

High School Diploma or GED

Tools

Forklift certification

Job description

At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy working in a physical and fast paced manner, this role is for you!

The Online Fulfillment Team Member will provide a positive customer experience through timely execution and fulfillment of online orders. The Team Member will be responsible for locating merchandise for online customer orders in both the backroom and on the sales floor.

Job duties:

• Complete Buy Online Pickup In Store (BOPIS) orders within a four-hour timeframe to ensure customer satisfaction.
• Ship Pick Pack and Ship (PPS) orders within a two day timeframe, unless specifically marked for next day delivery service.
• Properly prepare and pack customer orders for shipment using correct materials in a timely manner.
• Properly organize, stock, and fulfill layaway orders during the holidays.
• Provide outstanding service to customers by maintaining attention to detail and completing assigned work in a timely manner.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to be certified to operate a forklift and other material handling devices.
• Able to lift and move 50 pounds on a regular basis and climb ladders.
• Warehouse environment can expose temperature fluctuations (hot/cold), noise, dust, and uneven walking surfaces.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

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Licenses & Certifications