Online Enrollment Counselor – Admissions & Student Support

University of the Cumberlands; Williamsburg (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

University of the Cumberlands seeks an Undergraduate Online Enrollment Counselor to coordinate admissions for online students. This role requires handling inquiries, processing applications, and maintaining records with accuracy.

You will collaborate with academic departments, provide excellent customer service, and represent the University at events. Bachelor's degree preferred, strong communication, and proficiency in Microsoft Office are essential.

Qualifications

• Bachelor's degree preferred.
• Strong communication and interpersonal skills.
• Excellent written and oral communication.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Manages admissions process for online undergraduates.
• Maintains admissions records in ERP/CRM database.
• Produces admissions reports daily, weekly, monthly.
• Evaluates applications and transcripts against standards.
• Communicates with applicants in a timely manner.
• Represents the University at events and campus functions.
• Provides prompt customer service for online admissions.
• Learn and apply new information and data processes as needed.
• Collaborates with academic departments and administration.

Skills

Customer service

Communication

Microsoft Office

Intercultural skills

Education

Bachelor's degree preferred

Tools

ERP systems

Job description

University of the Cumberlands seeks an Undergraduate Online Enrollment Counselor to coordinate admissions for online students. This role requires handling inquiries, processing applications, and maintaining records with accuracy.

You will collaborate with academic departments, provide excellent customer service, and represent the University at events. Bachelor's degree preferred, strong communication, and proficiency in Microsoft Office are essential.