Enrollment Counselor - UCO

University of the Cumberlands; Williamsburg (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

University of the Cumberlands seeks an Undergraduate Online Enrollment Counselor to coordinate admissions for online students. This role requires handling inquiries, processing applications, and maintaining records with accuracy.

You will collaborate with academic departments, provide excellent customer service, and represent the University at events. Bachelor's degree preferred, strong communication, and proficiency in Microsoft Office are essential.

Qualifications

• Bachelor's degree preferred.
• Strong communication and interpersonal skills.
• Excellent written and oral communication.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Manages admissions process for online undergraduates.
• Maintains admissions records in ERP/CRM database.
• Produces admissions reports daily, weekly, monthly.
• Evaluates applications and transcripts against standards.
• Communicates with applicants in a timely manner.
• Represents the University at events and campus functions.
• Provides prompt customer service for online admissions.
• Learn and apply new information and data processes as needed.
• Collaborates with academic departments and administration.

Skills

Customer service

Communication

Microsoft Office

Intercultural skills

Education

Bachelor's degree preferred

Tools

ERP systems

Job description

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

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An Undergraduate Online Enrollment Counselor coordinates admissions processes toward the enrollment of qualified undergraduate online students. This person will perform a broad range of duties to meet the needs of prospects, applicants, and newly admitted undergraduate online students.

This person must have excellent intercultural, problem-solving, organizational, and computer skills to keep up with the demands of the office. The position requires excellent communication skills and the ability to be a dynamic team player.

Key Duties and Responsibilities:

• Manages admissions process, including inquiries, correspondence, collection, and maintaining admissions data.
• Working with other admissions staff to keep student records up-to-date and accurately entered into the ERP/CRM database.
• Responsible for maintaining admissions reports, daily, weekly, and monthly
• Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
• Communicate effectively with applicants in a timely manner.
• Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
• Collaboration with academic departments and administration on a regular basis and the ability to build/maintain positive relationships.
• Provide prompt and efficient customer service for Graduate Online Admissions.
• Learn and execute new information and data processes that are required to meet the needs of the University.
• Represent the University at events.
• Receives and uploads student admissions documents.
• Performs other duties as assigned.

Requirements:

• Bachelor's degree preferred.
• Must possess good people skills, the ability to communicate honestly and with tact for students who may not qualify for admissions.
• Outstanding telephone skills; polite, friendly manner working with students.
• Proficient in computer literacy and strong knowledge of Microsoft Office.
• Must show initiative, adaptability, resourcefulness, dependability, and ability to act.
• Customer Service Experience.
• Excellent analytical, communication, and writing skills.
• Ability to work a flexible schedule.
• Office hours and work times are based on student needs.

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a

“life-more-abundant.”