Online Customer Support Agent

TurboTax; Wylie (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

TurboTax is seeking enthusiastic Customer Service Representatives in Wylie, Texas, to support customers with TurboTax products and tax return software. This flexible role requires strong communication skills, allowing representatives to assist with inquiries and ensure customer satisfaction while offering bonuses for additional performance.

Benefits

Flexible hours

TurboBonus Boost

Qualifications

• No specific accounting background is required.
• Strong communication skills are essential.
• Ability to understand customer needs and deliver service.

Responsibilities

• Assist TurboTax customers with inquiries about products and software.
• Provide solutions for downloading, logging in, and navigating the software.
• Support customers with basic tax questions and filing.

Skills

Communication

Customer Service

Empathy

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers with questions about TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. We provide continuous support for all these areas.
• Get paid $18.50 per hour¹.
• TurboBonus Boost: Enjoy a $5.00 per hour bonus from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in TurboTax Product Certification³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required; more hours are welcome.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the MPS (Marketplace Performance Specialist).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers with TurboTax products and software. Clear, empathetic articulation of solutions is key.
• Ability to understand customer needs, empathize, and deliver top-notch service while driving innovation.