Customer Support Agent

Yateman International; New York (NY); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading company is looking for a Customer Support Agent to provide outstanding service remotely. The successful candidate will manage customer inquiries through calls and emails and play a vital role in maintaining effective communication between customers and internal teams. Ideal for candidates with strong communication skills and a proactive attitude.

Qualifications

• Strong verbal and written communication skills.
• Prior experience in customer service preferred.
• Ability to multitask effectively.

Responsibilities

• Answering calls and emails professionally.
• Routing inquiries to appropriate departments.
• Maintaining logs of interactions for follow-up.

Skills

Communication skills

Multitasking

Customer service experience

Comfort with support tools

Job description

Customer Support Agent Remote | Part-time

One of our clients is looking to hire a Customer Support Agent to join their growing team. The ideal candidate will be the first point of contact for customer inquiries and will play a crucial role in ensuring smooth communication between customers and internal departments.

Key Responsibilities:

• Answer incoming calls and emails in a timely, courteous, and professional manner
• Route calls and messages to the appropriate departments or personnel
• Maintain a log of all interactions and ensure follow-ups as needed
• Provide basic information about products/services or escalate complex issues
• Support other customer service tasks as assigned
  
  
  

Requirements:

• Strong communication skills (verbal and written)
• Prior experience in a customer service or call routing role is a plus
• Ability to multitask and handle high call volumes efficiently
• Comfortable using support tools, phone systems, and ticketing platforms
• Reliable internet connection and a quiet work environment (for remote work)