Online Customer Support Agent

TurboTax; New Orleans (LA); Remote; USD 10,000 - 60,000; Full time

Job summary

TurboTax is hiring Customer Service Representatives to assist customers with TurboTax products and questions about tax returns. This flexible role allows you to work from home and set your schedule, while earning $18.50 per hour plus bonuses for completing certification. Strong communication skills and a willingness to learn are essential for success in this position.

Benefits

$310 Certification bonus

$5.00 per hour Turbo Bonus Boost

Flexible scheduling

Qualifications

• No specific accounting background necessary.
• Enthusiastic individuals eager to learn.
• Ability to understand customer needs and deliver excellent service.

Responsibilities

• Assist customers with questions about TurboTax products and tax return software.
• Provide guidance on downloading, navigating, and filing tax returns.
• Support provided during live calls by Subject Matter Experts.

Skills

Strong communication skills

Customer service orientation

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers with questions about TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Compensation is $18.50 per hour¹
• Earn an additional $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th²
• Receive a $310 Bonus for participating in the certification process as a TurboTax Product Expert³
• The certification lasts 3 days
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• A minimum of 30 hours per week is required; you may work more if desired¹
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS)

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is necessary. We're seeking enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential to effectively and empathetically help customers with TurboTax products and software.
• The ability to understand customer needs, drive innovation, and deliver excellent service is important.