Bilingual Customer Support Agent

foundever; California (MO); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a global leader in customer experience as a Bilingual Customer Support Agent. In this full-time role, you will enhance customer satisfaction through effective communication in French and English while benefiting from hands-on training and competitive perks.

Benefits

100% paid training

Medical, dental, life, and vision insurance

Generous paid time off

Company matched RRSP contribution

Qualifications

• Able to write and speak French and English fluently.
• 18 years or older required.
• Must pass a criminal background check.

Responsibilities

• Handle inbound customer service calls.
• Ensure customer satisfaction via voice, chat, and email.
• Navigate multiple systems.

Skills

Bilingual in French and English

Customer Service

Teamwork

Communication

Education

High School Diploma or GED

Tools

Desktop Computer

Dual Monitors

Windows 10

Job description

Join to apply for the Bilingual Customer Support Agent role at Foundever.

Job Description

Sykes and Sitel are now Foundever?! Are you ready to move your career forward? We are looking for French Bilingual customer support associates to join our team! At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

Location

Alpine Canada WFH

Core Responsibilities

• Handle inbound customer service calls
• Understand and strive to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems

Work With Us And You'll Enjoy

• Hands-on, 100% paid training
• Work from home benefits include saving time, money, and the environment
• Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off

Qualifications

• Are able to write and speak both French and English fluently
• You are 18 years of age or older
• You have a high school diploma (or GED equivalent)
• You can pass a criminal background check
• You are eager to advance your career with a reliable company
• You work well with a team or independently
• You are able to commit 40 working hours per week

Equipment & Internet Requirements

• Desktop Computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
• Dual monitors
• Internet speed - 5.0 Mbps download speed and 5.0 Mbps upload speed

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Learn more at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.

EEO Statement

Foundever is committed to Global Ethics and is an equal opportunity employer. We are dedicated to fostering a diverse, inclusive, and equitable work environment where all associates are supported and treated with fairness and respect. We select, develop, and reward the best candidates based on the role's requirements and responsibilities. If you require accommodations during the recruitment process, please communicate your needs with your recruiter. All shared information will be kept confidential.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Outsourcing and Offshoring Consulting