Online Customer Support Agent

TurboTax; Covington (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

TurboTax is seeking a Customer Service Representative to assist customers with inquiries about their products and tax return software. This flexible, hourly role allows you to build your own schedule while providing essential support and guidance to users. No prior accounting experience is necessary, but strong communication skills and a willingness to learn are crucial. You can earn bonuses by participating in certification programs and exceeding minimum hour requirements.

Benefits

Flexible hours

$5/hour bonus during specific dates

$310 bonus for certification

Qualifications

• No specific accounting background required.
• Ability to assist customers clearly and empathetically.

Responsibilities

• Assist customers by answering questions related to TurboTax products and tax return software.
• Help with downloading, logging in, and basic navigation.

Skills

Strong communication skills

Customer empathy

Enthusiasm to learn

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour.
• TurboBonus Boost: Enjoy an extra $5.00 per hour bonus from April 9th through 15th with unlimited hours available. To qualify, work a minimum of 8 hours on April 13th, 14th, and 15th.
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert.
• Certification lasts 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required; more hours are welcome.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate (Marketplace Performance Specialist).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should:

• No specific accounting background is required. Enthusiasm to learn and assist customers is essential.
• Possess strong communication skills to clearly and empathetically help customers.
• Understand and empathize with customer needs while providing excellent service.