Online Customer Support Agent

TurboTax; Fort Wayne (IN); On-site; Full time

Job summary

TurboTax is seeking a Customer Service Representative who will assist customers with inquiries related to TurboTax products. In this role, you will enjoy flexible hours, a structured bonus program, and the support of subject matter experts.

Benefits

Flexible scheduling

TurboBonus Boost

Qualifications

• Enthusiastic individuals eager to learn and assist customers are ideal.
• Strong communication skills to articulate solutions clearly and empathetically.

Responsibilities

• Assist customers with questions regarding TurboTax products and tax return software.
• Provide continuous support during inquiries related to downloading, logging in, and filing.

Skills

Communication

Customer service orientation

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions regarding TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and simple tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• TurboBonus Boost: Enjoy an additional $5.00 per hour bonus from April 9th through 15th, with unlimited hours available. To qualify, you must work at least 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification lasts 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required; more hours are welcome.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

• No specific accounting background required. Enthusiastic individuals eager to learn and assist customers are ideal.
• Strong communication skills are essential to articulate solutions clearly and empathetically.
• The ability to understand customer needs, drive innovation, and deliver excellent service is important.