Customer Support Agent

Neara; San Francisco (CA); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in photography software, Aftershoot, is seeking a Customer Support Agent to enhance user experience for its global community. The ideal candidate will tackle technical issues, support photographers through channels like live chat and video calls, and help shape the future of the product based on customer insights.

Qualifications

• Strong written and verbal English communication skills.
• Prior customer-facing experience.
• Self-motivated problem-solver.

Responsibilities

• Own live chat and email support with speed and empathy.
• Help photographers troubleshoot issues.
• Host video calls for personalized assistance.

Skills

Written communication

Verbal communication

Problem-solving

Technical troubleshooting

Empathy

Tools

Intercom

Slack

Zoom

Job description

Full Time · Customer Support/Success · Remote

About Aftershoot

At Aftershoot, we’re building more than just AI tools, we’re building a global community of photographers who spend less time behind their screens and more time behind the lens.

Every feature we create, every update we ship, is designed to make post-processing easier, faster, and smarter for photographers around the world. From culling to editing to retouching, our AI tools do all the heavy lifting, so photographers can focus on what they do best: capturing moments, telling stories, and creating magic.

We’re a fast-growing, passionate team backed by over 25,000 photographers and $ 10M+ in ARR. But we’re just getting started. Our mission is clear: solve the biggest pain points in photography, and keep evolving with photographers who use our tools every day.

If you’re someone who cares deeply about building meaningful products, working with curious and driven teammates, and being part of a team that genuinely loves what they do, we’d love to meet you.

Let’s create the future of AI in photography, together.

We're looking for a Customer Support Agent to join our growing global Customer Experience team at Aftershoot. The ideal candidate thrives in fast-paced environments, loves problem-solving, and excels at explaining technical concepts simply. You'll be the frontline hero connecting thousands of photographers worldwide to our product and engineering teams, handling chat/email support, hosting live video calls, resolving technical issues, and relaying valuable customer insights to improve our AI-based culling and editing software.

What You Will Be Doing

Own live chat and email support with speed, clarity, and empathy.

Help photographers troubleshoot issues, guiding them through solutions with patience and precision.

Host video calls to provide personalized assistance for more complex challenges.

Master our products inside and out to provide accurate, helpful answers to user questions.

Work with engineers to identify and resolve technical issues customers encounter.

Share insights and feature requests with product teams to shape our roadmap and product evolution.

What We're Looking For

Strong written and verbal English communication skills (additional languages are a plus).

Prior customer-facing experience that has sharpened your people skills.

Self-motivated problem-solver who can work independently and think proactively.

Ability to quickly learn and navigate support tools like Intercom, Slack, and Zoom.

Availability to work afternoon/evening hours PST for most shifts.

Bonus: Experience as a photographer (professional or enthusiast) with Adobe Lightroom or similar editing tools.