Online Customer Support Agent

TurboTax; Doral (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

TurboTax is seeking enthusiastic Customer Service Representatives to assist customers with their queries on TurboTax products and tax return software. This role offers flexible hours, bonuses for certification, and a supportive environment with Subject Matter Experts ready to help you succeed. If you possess strong communication skills and a desire to learn, join our team to provide top-notch service.

Benefits

TurboBonus Boost available during specified dates

Flexible scheduling and work hours

Support from SMEs and MPS

Qualifications

• No specific accounting background required.
• Strong communication skills essential.
• Ability to understand and empathize with customer needs.

Responsibilities

• Assist customers with TurboTax products and software.
• Answer questions about downloading, logging in, and basic tax inquiries.
• Provide continuous support and solutions.

Skills

Strong communication skills

Customer empathy

Enthusiasm for learning

Job description

More about the role :

• As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern downloading, logging in, getting started with basic navigation, importing documents, printing, filing, and very basic tax questions. We provide continuous support for everything.
• Get paid $18.50 per hour¹.
• TurboBonus Boost of $5.00 per hour: Enjoy the bonus from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus just for participating in certification as a TurboTax Product Expert³.
• Certification takes place over 3 days.
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required; you can work more if desired.
• You will be assigned an SME (Subject Matter Expert) who will support you during live calls, along with an MPS (Marketplace Performance Specialist) as your advocate.

Required Experience & Skills

To be successful in this role as a Service Provider for TurboTax, you should be proficient in the following:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers with their questions.
• Strong communication skills are essential for helping customers with TurboTax products and tax software. You should articulate solutions clearly and empathetically.
• The ability to understand and empathize with customer needs while driving innovation and providing top-notch service.