Online Customer Support Agent

TurboTax; Lenexa (KS); Remote; Part time

Job summary

Join a leading company as a Customer Service Representative, assisting customers with TurboTax products and tax return software. Enjoy flexible hours, competitive pay, and bonuses for certification and performance. This role emphasizes strong communication and customer service skills.

Benefits

TurboBonus Boost

$310 bonus for certification

Qualifications

• No specific accounting background required.
• Enthusiastic individuals eager to learn.

Responsibilities

• Assist customers with TurboTax products and software.
• Provide continuous support for inquiries related to tax returns.

Skills

Communication

Customer Service

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and simple tax questions. We provide continuous support to help you succeed.
• Get paid $18.50 per hour¹
• TurboBonus Boost: Enjoy an additional $5.00 per hour bonus from April 9th through 15th, with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Receive a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification lasts 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers understand TurboTax products and software. Clear and empathetic articulation is key.
• The ability to understand customer needs, demonstrate empathy, and deliver excellent service is vital.