Customer Support Agent

Wiraa; United States; Remote; USD 40,000 - 45,000; Full time

Job summary

Wiraa, a leading company in tire and rubber support, is hiring Customer Support Agents for the second shift. This remote position involves assisting commercial truck drivers by dispatching tire breakdown services, ensuring coordination in a fast-paced environment, requiring dependability and strong communication skills.

Benefits

Earn up to 144 hours of paid time off annually

Health, dental, and vision insurance

401(k) eligibility after 1 year of service

Paid remote training via Microsoft Teams

Double pay on 9 recognized holidays

Qualifications

• At least one year of experience in a fast-paced customer service role.
• Strong verbal and written communication skills.
• Quiet, distraction-free home office.

Responsibilities

• Handle emergency tire breakdown calls for commercial fleets.
• Dispatch road service to appropriate tire dealerships.
• Collect and document accurate information with urgency.

Skills

Critical thinking

Professional communication

Dependability

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

2 days ago Be among the first 25 applicants

About The Company

Ascent Pro Support is a 24/7/365 contact center based in Muscatine, IA, supporting one of the largest tire and rubber companies in the world. We offer remote-first opportunities with a collaborative team culture, delivering fast, professional, and accurate customer support for emergency tire service and commercial fleet assistance across the U.S. and Canada.

About The Company

Ascent Pro Support is a 24/7/365 contact center based in Muscatine, IA, supporting one of the largest tire and rubber companies in the world. We offer remote-first opportunities with a collaborative team culture, delivering fast, professional, and accurate customer support for emergency tire service and commercial fleet assistance across the U.S. and Canada.

About The Role

We are hiring Customer Support Agents for second shift only (3pm–11pm CST) to work remotely from select U.S. states. As a remote representative, you will support commercial truck drivers and service providers by dispatching tire breakdown assistance and ensuring seamless service coordination.

This is a high-volume, fast-paced environment that demands accuracy, critical thinking, and professional communication. Applicants must reside in one of the following states: Arkansas, Indiana, Iowa, Kansas, Missouri, Nebraska, Oklahoma, Tennessee, Texas, or Wisconsin.

Responsibilities

• Handle emergency tire breakdown calls for commercial fleets across the U.S. and Canada
• Dispatch road service to appropriate tire dealerships
• Collect and document accurate information with urgency and attention to detail
• Remain calm and professional under pressure while managing multiple communication channels
• Troubleshoot, verify data, and track service delivery
• Demonstrate dependability, teamwork, and a customer-first mindset
  
  

Qualifications

• Must reside in AR, IN, IA, KS, MO, NE, OK, TN, TX, or WI
• High school diploma or equivalent
• At least one year of experience in a fast-paced customer service role
• Strong verbal and written communication skills
• Clear speaking voice and fluent English communication
• Quiet, distraction-free home office with no background noise
• Strong computer skills including Microsoft Office
• Ability to learn and apply new software, policies, and procedures
• Ability to work holidays and mandatory overtime as needed
  
  

Technical Requirements

Internet: Minimum 10 Mbps download / 5 Mbps upload; latency

Computer:

Windows 11

CPU with Passmark score >3000

8GB+ RAM

Google Chrome browser

Adobe Reader as default PDF viewer

Not accepted: Mac, Chromebook, tablets, mobile hotspots, public/unsecured WiFi

Peripherals required:

Wired USB or analog headset with built-in microphone

External keyboard, mouse, dual monitors

Webcam

Smartphone capable of running Microsoft Teams

Benefits (for full-time employees working 30+ hours/week)

• Double pay on 9 recognized Ascent holidays
• Earn up to 144 hours of paid time off annually
• Health, dental, and vision insurance (Ascent covers 50% of employee premiums)
• 401(k) eligibility after 1 year of service
• Paid remote training via Microsoft Teams
• Weekly pay schedule
  
  

Equal Opportunity

Ascent Pro Support is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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