Online | Customer Service Hospitality – Reservations | Entry Level

Aisles & Abroad; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding and training

Access to reservation systems and旅行资源

Ongoing support and professional utvik

Flexible work environment

Collaborative and supportive team

Job summary

Aisles & Abroad in Baltimore is seeking service-driven individuals for a Customer Service Hospitality – Reservations role. You will help clients coordinate reservations, manage booking details, and ensure a smooth, positive customer experience.

This entry-level position offers training and support, no prior experience required, and a flexible work environment with opportunity to grow in hospitality and travel.

Qualifications

• Customer-focused approach with clear communication.
• Detail-oriented and organized.
• Familiarity with reservation tools or online systems.
• Ability to work independently.
• Experience in hospitality or admin is helpful but not required.

Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel services.
• Provide clear communication regarding booking details and availability.
• Support reservation process from inquiry through confirmation.
• Review reservation information for accuracy, including dates and guest details.
• Maintain organized records of client bookings and communications.
• Provide follow-up support and respond to customer questions.

Skills

Strong communication

Organized with attention to detail

Comfortable using online systems

Ability to manage tasks independently

Customer service experience preferred

Job description

Position Overview

We are seeking service-driven and detail-oriented individuals to join our team in a Customer Service Hospitality – Reservations role. This position focuses on assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience.

This is an entry-level opportunity within the hospitality and travel space. No prior experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services


• Provide clear and professional communication regarding booking details and availability


• Support the reservation process from inquiry through confirmation


• Review reservation information for accuracy, including dates and guest details


• Maintain organized records of client bookings and communications


• Provide follow-up support and respond to customer questions as needed

Qualifications

• Strong communication skills with a customer-first approach


• Organized with attention to detail


• Comfortable using online systems and reservation tools


• Ability to manage tasks independently


• Customer service, hospitality, or administrative experience is helpful but not required

$45,000 - $65,000 a year

What We Offer

• Structured onboarding and training


• Access to reservation systems and travel resources


• Ongoing support and professional development


• Flexible work environment


• Collaborative and supportive team culture

Ideal Candidate

This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment.