Online Coding Teacher /Customer Success Specialist (Must reside in North Dakota)

Coco Coders; Fargo (ND); Hybrid; USD 35,817 - 41,328; Part time

Benefits offered by this job

Hourly pay: $26–$30

Hybrid work days and office space

Part‑time with potential for full‑time

Job summary

Coco Coders is seeking a Customer Success Specialist with a passion for coding education to support teachers and occasionally deliver online lessons to 6-14 year olds. The role is based in Fargo, ND, with a dedicated office space for flexible hybrid work days.

You will manage customer inquiries, help schedule classes, and deliver engaging lessons using Coco Coders curriculum. Ideal candidates have online teaching or support experience and knowledge of Scratch, Python, or JavaScript.

Qualifications

• Must reside in North Dakota.
• Available 10 hours per week, with potential for more hours.
• Excellent communication and interpersonal skills.
• Ability to provide exceptional customer service and support.
• Passionate about coding education and helping students succeed.
• Self-starter who can work independently and with a team.
• Strong organizational and multitasking abilities.
• Prior online teaching or customer support experience preferred.
• Familiarity with Scratch, Python, and/or JavaScript preferred.

Responsibilities

• Provide exceptional customer support via email and chat.
• Collaborate with the team to enhance the learning experience.
• Deliver engaging online coding lessons using the Coco Coders curriculum.
• Monitor student progress and provide constructive feedback.
• Support teacher scheduling and program coordination.

Skills

Customer service

Communication

Time management

Teamwork

Education

Bachelor's degree in education or CS

Job description

Job Title

Online Coding Teacher / Customer Success Specialist

Company

Coco Coders

Location

Fargo, ND

Employment Type

Part-time position with the potential for full-time employment

About Coco Coders

Coco Coders is a leading online coding school for students ages 6-14 years old, providing innovative coding education to students around the world. Our mission is to inspire and empower young learners to become skilled coders through our comprehensive curriculum and interactive learning platform.

About the Role

We are seeking a motivated and passionate individual to join our team as a Customer Success Specialist with small amounts of teaching. In this role, you will be responsible for customer success, supporting teachers and occasionally delivering online coding lessons to students ages 6-14. You will work closely with our remote team to enhance our program, assist with scheduling, and ensure the success of our students. The position is located in Fargo, North Dakota and includes a dedicated office space at Emerging Prairie for flexible hybrid work days.

Key Responsibilities

• Provide exceptional and timely customer support via email and chat
• Collaborate with the team to enhance the learning experience
• Deliver engaging and interactive virtual coding lessons to students using the Coco Coders curriculum
• Monitor student progress and provide feedback to support their learning journey
• Provide support for teacher scheduling

Requirements

• Must reside in North Dakota
• Available Tuesday and Wednesday from 3:30pm CT – 8:30pm CT
• Available at least 10 hours a week, with full‑time hours available
• Excellent communication and interpersonal skills
• Ability to provide exceptional customer service and support
• Passionate about coding education and helping students succeed
• A self‑starter who can work effectively independently and as part of a team
• Strong organizational skills and ability to multitask efficiently
• Prior online teaching or customer support experience (preferred)
• Familiarity with coding languages such as Scratch, Python, and/or JavaScript (preferred)
• Bachelor's degree in education, computer science, business or a related field (preferred)

Benefits

• $26–$30 an hour
• Small, dynamic team where each member is empowered to make key decisions
• Part‑time position with the potential for full‑time employment
• Transferable skills such as public speaking, problem solving, teaching theory, lesson delivery, and giving feedback
• Improve your technical coding skills & learn new coding languages
• Be part of a growing Edtech business that’s shaping the future