Online Client Success Specialist

MaziCTools; United States; Remote; USD 30.000 - 45.000; Teilzeit

Benefits dieser Stelle

Gym Membership

Paid Sick Leave

Parental Leave

Zusammenfassung

Aetna is seeking a motivated Online Client Service Specialist in San Diego, California. This part-time role involves providing exceptional online support to clients through various channels, enhancing client satisfaction with prompt problem-solving and effective communication.

Ideal candidates should have at least 3 years in customer service, particularly within healthcare. Benefits include gym membership and paid sick leave, promoting a balanced work-life approach.

Qualifikationen

• Minimum of 3 years in customer service or client relations.
• Experience in the healthcare or insurance industry preferred.
• Must have a flexible schedule.

Aufgaben

• Provide top-tier online support to clients via email, chat, and social media.
• Assist clients with account setup and maintenance.
• Gather client feedback for service improvement.

Kenntnisse

Customer service skills

Problem solving

Communication

Account management

Technical skills

Ausbildung

Bachelor's degree in Business, Communications, or related field

Tools

Microsoft Office Suite

CRM tools

Jobbeschreibung

Aetna is seeking a motivated Online Client Service Specialist in San Diego, California. This part-time role involves providing exceptional online support to clients through various channels, enhancing client satisfaction with prompt problem-solving and effective communication.

Ideal candidates should have at least 3 years in customer service, particularly within healthcare. Benefits include gym membership and paid sick leave, promoting a balanced work-life approach.